Housekeeping Clerk

About the Property

Fairmont Jasper Park Lodge offers a luxury hospitality experience set against the backdrop of the Canadian Rockies in Edmonton, Alberta, Canada. The role is designed for someone who enjoys working in a premium resort environment where guest service, teamwork, and attention to detail are essential.

This position is an opportunity to grow your career in a scenic, high-end setting while contributing to an unforgettable guest experience.

Role Summary

The Housekeeping Clerk supports the housekeeping function by helping ensure smooth daily operations, strong communication across teams, and consistently polished guest service. This position reports to the Director of Housekeeping and is expected to reflect the brand’s standard of luxury and professionalism in every interaction.

Key Duties

• Deliver courteous, polished, and engaging service at all times.
• Work in line with departmental procedures, policies, and service expectations.
• Keep communication flowing effectively within housekeeping and with other departments.
• Respond quickly to guest needs and make sure requests are followed through without delay.
• Allocate room-related tasks to Room Attendants when needed.
• Prepare turn-down sheets in a timely manner.
• Maintain accurate records for lost-and-found items, including inquiry tracking and shipping follow-up.
• Manage the sign-out and sign-in process for room keys and maintain key inventory.
• Keep the housekeeping office, back room, and exterior recycling area clean and organized.
• Oversee the proper use, care, and supply of equipment, linens, and cleaning materials.
• Identify maintenance issues and ensure repair follow-up for guest rooms and nearby areas.
• Update room status information throughout the day and complete end-of-day status tracking with supervisors.
• Help ensure the housekeeping department operates effectively during evening hours.
• Follow hotel vehicle handling rules and safety procedures when driving hotel or guest vehicles.
• Observe all safety and sanitation requirements.
• Represent the Fairmont brand promise and luxury standard in daily work.
• Help maintain a workplace where all colleagues feel respected and included.
• Carry out other tasks as assigned.

Qualifications

The ideal candidate should bring prior housekeeping experience, with supervisory experience considered an advantage. Strong leadership ability is required, along with excellent organization, communication, and problem-solving skills.

Applicants should be comfortable working in a fast-paced environment, handling multiple priorities, meeting deadlines, and staying calm under pressure. The role also calls for a dependable, self-directed person who can collaborate well with others and remain focused on guest needs at all times.

Technical Skills

Comfort with Microsoft Word, Excel, Property Manager, Royal Service Manager, and strong typing ability are preferred.

Visa and Work Authorization

Candidates must already be legally allowed to work in Canada. The employer is not able to sponsor or assist with Canadian work authorization.

Pay and Benefits

The starting hourly wage is $18.62. Full-time staff may receive subsidized on-site accommodation. Additional benefits include one complimentary meal per shift in the staff cafeteria, with extra meals available for $8 each.

Eligible full-time permanent employees may also receive comprehensive medical, vision, and dental coverage, including extended benefits such as mental health and orthodontics, plus a defined contribution pension plan with employer matching up to 5% of annual earnings.

Team members can access travel savings through the employee travel program, including reduced room rates and food and beverage discounts at Fairmont and Accor properties worldwide. The Mountain Explorer Travel Program also offers exclusive room rates, along with 50% off food and beverage when staying at Fairmont resorts in Lake Louise, Banff, and Whistler. Further savings are available across the resort’s food and beverage outlets, fitness centre, spa, and golf courses.

Application Process

After submitting an application, candidates will receive an email from AssessFirst and must complete a questionnaire and profile as part of the selection process. This step is mandatory and will be used to assess fit for the role and the company culture.

Accommodation

Applicants who need adjustments during the application or interview process are encouraged to share that need confidentially so appropriate support can be arranged.

Additional Information

A full job description is available as Housekeeping Clerk.pdf.

Interested candidates are encouraged to explore the resort’s career opportunities for more information about the workplace and future possibilities.