Hotel Cleanliness Supervisor

About the Role

This position sits within the housekeeping and laundry function at W Hotels in Vagator Beach, Bardez, Goa. The role is focused on maintaining room and public-area quality standards, supporting day-to-day housekeeping operations, and coordinating closely with related departments to keep guest rooms and shared spaces ready on time.

Key Responsibilities

• Check cleaned guest rooms, public areas, pool areas, and other spaces to confirm they meet the required standards.
• Review sold-room reports, confirm room status, identify rooms with discrepancies, and prioritize cleaning work for departing guests.
• Support housekeeping leadership with the coordination of daily operational tasks.
• Serve as a communication link between Housekeeping, Engineering, Front Office, and Laundry teams.
• Record, track, and help resolve room-status issues with the Front Desk.
• Prepare room assignment updates and ensure they are shared with the relevant teams.
• Pass along important updates to the next shift and complete the required documentation.
• Assist in hiring, training, scheduling, evaluating, coaching, counseling, disciplining, and motivating team members.
• Follow company safety, security, and operational procedures, and report maintenance concerns, hazards, accidents, or injuries.
• Complete required safety training and certifications.
• Maintain a neat, professional appearance and protect confidential and company information.
• Welcome guests according to service standards, respond to their needs, support guests with disabilities, and show genuine appreciation.
• Communicate clearly and professionally, and build positive working relationships with colleagues.
• Maintain quality standards in all assigned tasks.
• Handle physical duties such as lifting, pushing, pulling, bending, twisting, reaching, standing, kneeling, and walking for long periods.
• Use computers and/or point-of-sale systems to enter and locate work-related information.
• Read and verify information in different formats, including small print.
• Carry out other reasonable duties assigned by supervisors.

Requirements

• High school diploma or GED equivalent is preferred.
• At least 1 year of relevant work experience is required.
• At least 1 year of supervisory experience is required.
• No license or certification is needed for this role.
• Ability to work with housekeeping carts and equipment across uneven or sloped surfaces.
• Capability to move, lift, carry, and place items weighing up to 55 pounds alone and more than 55 pounds with assistance.
• Comfortable working an entire shift while standing, sitting, kneeling, or walking as needed.
• Ability to handle fine-motor tasks and coordinate hand-eye movements while manipulating objects of different sizes and weights.
• Strong interpersonal, communication, and teamwork skills.
• Commitment to service quality, confidentiality, and workplace safety.

About W Hotels

W Hotels is built around curiosity, creativity, and a forward-looking approach to hospitality. The brand emphasizes a distinctive luxury experience through its Whatever/Whenever service philosophy, aiming to open doors to new experiences and deliver highly attentive guest service. The organization is part of Marriott International and values inclusion, equal opportunity, and a workplace that recognizes diverse backgrounds and perspectives.

Equal Opportunity

The employer is committed to providing equal opportunity and does not discriminate on the basis of disability, veteran status, or any other protected characteristic under applicable law.