Gym Receptionist

About the Role

We are hiring a Gym Receptionist for Cloud 7 Hotel and Residence in AlUla. In this position, you will be the first point of contact for gym members and visitors, helping create a professional, welcoming, and efficient front-desk experience.

About Kerten Hospitality

Kerten Hospitality is a lifestyle hospitality operator that designs distinctive destinations, accommodation, experiences, and communities. The company focuses on sustainability, operational efficiency, and profitability while partnering with lodging, food and beverage, retail, entertainment, art, and wellness brands. Its work is centred on building connected ecosystems and community-driven destinations for international and local travellers. The development pipeline includes more than 55 lodging projects across the Middle East, Europe, and North Africa, with over 4,500 planned keys.

About the Property

Cloud 7 Residence AlUla is a new destination in the region, offering short and long stays in an affordable lodge-style environment. The property is positioned for guests exploring AlUla’s heritage attractions, date farms, and local community. It includes 301 secluded bungalows, food and beverage outlets, co-working areas, and a fitness centre with a swimming pool, a paddle / multi-purpose court, and outdoor yoga and Pilates spaces.

Location Context

AlUla is one of the seven cities in the Medina Region in north-west Saudi Arabia and covers around 29,000 square kilometres. It is home to Hegra, Saudi Arabia’s first UNESCO World Heritage Site, built more than 2,000 years ago by the Nabataeans. The property is about 25 minutes from AlUla International Airport (ULH) and is close to local markets, retail stores, and a hospital, offering both convenience and a calm setting.

What You Will Do

• Welcome gym members and visitors warmly and maintain a polished, professional front-desk presence.
• Answer incoming calls and handle questions in a clear, courteous, and helpful manner.
• Support membership sign-ups, renewals, payments, and general member enquiries.
• Arrange bookings for fitness classes and personal training appointments.
• Share accurate information about gym facilities, services, programmes, and membership choices.
• Keep the reception area tidy, well arranged, and inviting at all times.
• Carry out everyday administrative and front-office duties as needed.
• Respond quickly to member feedback, requests, and concerns to help maintain high satisfaction.
• Work closely with colleagues to ensure smooth day-to-day gym operations.
• Follow gym policies and procedures to help maintain a safe environment.
• Oversee the presentation and cleanliness of the gym, changing rooms, and shared spaces.
• Clean and disinfect equipment such as machines, weights, and exercise mats.
• Perform regular checks on facilities and equipment to spot maintenance requirements.
• Escalate repair needs, safety issues, or operational concerns to the relevant team.
• Contribute to a positive guest experience through a friendly, service-focused approach.

Experience and Skills

• Some prior experience in a customer-facing or service-based role.
• Good verbal and interpersonal communication abilities.
• Comfort using basic computer tools, including Microsoft Office.
• Strong service orientation with a pleasant and professional manner.
• Open to learning, building new capabilities, and adapting to shifting priorities.
• Able to work independently as well as collaboratively with a team.
• Detail-oriented with sound problem-solving ability.
• Interest in health, fitness, and helping others reach their goals.

What the Company Offers

• A competitive compensation package aligned to your experience.
• Opportunities to grow and progress within the organisation.
• An inclusive and energetic workplace that values collaboration.
• The chance to work with people who live the company values of connection, curation, innovation, and leading the way.

Additional Information

No specific salary, stipend, joining date, application deadline, or number of openings was provided in the source.

This is a full-time onsite position based in AlUla, Saudi Arabia.

The role is with Cloud 7 Hotel and Residence, AlUla, under Kerten Hospitality.

The source also encouraged candidates to craft their career with the company.