GSA - Housekeeping

About the Company

Accor is a global hospitality group known for responsible service and a wide portfolio of brands, hotels, restaurants, and lifestyle destinations across 110 countries. The organization emphasizes innovation, individuality across brands, and a people-first culture where team members are encouraged to grow, explore new career paths, and work in an environment built on care and mutual respect.

Joining the team means becoming part of a service culture that values meaningful work, strong recognition, and memorable guest experiences that positively impact customers, colleagues, and the wider environment.

Role Overview

This housekeeping position in Mysuru calls for a detail-focused professional who can help maintain outstanding standards of cleanliness, hygiene, and comfort throughout the property. The role supports the overall guest experience through dependable service, teamwork, and consistent attention to quality.

Key Responsibilities

• Keep assigned guest rooms, public spaces, and facility areas clean, hygienic, and welcoming at all times.
• Handle department and master keys carefully while following security procedures that protect guest privacy and hotel assets.
• Address guest queries and service requests quickly, politely, and effectively to support a positive stay.
• Work closely with other hotel departments to coordinate information and ensure operations run smoothly.
• Carry out room checks and quality verification to confirm that cleanliness standards remain consistently high.
• Use cleaning products, tools, and equipment in a safe, efficient, and compliant manner.
• Maintain clear communication with fellow housekeeping staff and colleagues to support productivity and team morale.
• Escalate maintenance concerns, safety risks, and any issue affecting guest comfort or the property without delay.
• Remain adaptable to changing schedules and daily operational needs.
• Deliver courteous, attentive, and empathetic service to guests and coworkers throughout the day.

Requirements

• Prior background in housekeeping, hospitality, or a customer-facing service role.
• Strong eye for detail and the ability to uphold consistent quality.
• Good spoken and written English communication and interpersonal ability.
• Enough physical stamina to complete manual cleaning duties during a shift.
• Understanding of cleaning chemicals, equipment handling, and safety practices.
• Dependable, punctual, and professional in day-to-day work.
• Comfort working with diverse teams in a busy, fast-moving environment.
• Willingness to work different shifts, including weekends and public holidays when needed.
• Good planning, prioritization, and time management skills.
• Ability to interact with guests in a professional and empathetic way.
• Preferred: prior exposure to hotel or luxury hospitality settings.
• Preferred: certification related to housekeeping standards or hospitality management.
• Preferred: multilingual ability, especially local language knowledge.
• Preferred: experience using hotel management systems or cleaning software.
• Preferred: customer service training or certification.
• Preferred: initiative in resolving problems and improving processes.
• Preferred: familiarity with security procedures and key control systems.

Additional Information

The role requires flexibility in scheduling and a consistent willingness to support daily hotel operations. Candidates should be prepared for hands-on work, guest interaction, and close coordination with multiple departments.

Work Environment

This is an on-site role based in Mysuru, Karnataka, India.