Full Time Sales Associate

Role Overview

This full-time sales position is with WOW! mobile boutique at Centerpoint Mall in Toronto, Ontario. The role reports directly to the Store Manager and offers an hourly wage of $17.60 plus commission. The company is actively recruiting for this opening.

WOW! mobile boutique focuses on delivering a premium wireless retail experience through personalized, impartial guidance. The business works with Canada’s major wireless brands, including TELUS, Rogers, Koodo, Fido and Chatr, along with the newest devices and a broad accessory range. The goal is to provide customer-specific solutions and make a positive impact through informed advice and strong service.

What You Will Do

• Welcome mall visitors proactively and guide them through the full sales flow.
• Build and maintain a pipeline of potential customers by using the CRM platform.
• Raise awareness of the brand in the mall by representing WOW! and the carriers it partners with.
• Deliver advice that is tailored, unbiased and aligned with the company’s service promise.
• Work toward key business targets and performance measures on a consistent basis.
• Create a high-quality customer experience at every interaction.
• Take part in documented coaching discussions.
• Handle inventory tasks including receiving, signing for and securing stock.
• Maintain merchandising standards and keep the kiosk/store area clean each day.
• Carry out day-to-day operational duties such as opening and closing the kiosk.
• Complete all assigned learning modules and required tasks.
• Stay up to date on promotions, products, services and policy changes.
• Follow company procedures carefully and act with integrity.
• Work with cash, point-of-sale tools and inventory systems.
• Be available during mall operating hours, including evenings and weekends, depending on business needs.
• Manage several priorities at once while working with urgency.
• Adapt quickly to change in a busy, fast-moving setting.

What the Employer Is Looking For

The ideal candidate is confident starting conversations with mall traffic, comfortable adjusting to a changing environment, and genuine in their customer approach. The employer values people who are open to feedback, eager to grow, and able to personalize interactions for each customer. Experience in customer-facing retail or hospitality work with a point-of-sale system is needed, and wireless retail or commission-based sales experience is considered an advantage.

Working Conditions and Physical Requirements

This is a full-time role with 32 to 40 hours per week. Shifts are based on mall hours and may include evenings and weekends. Physical expectations include the ability to lift 30 to 50 pounds and remain standing for long periods.

What’s Offered

• Full-time schedule of 32 to 40 hours weekly.
• Competitive pay plus uncapped commission.
• 50% off the monthly wireless plan.
• Rewards and recognition tied to monthly and quarterly results.
• Group benefits package.
• Dedicated training and coaching to support career growth.

Hiring Process

The hiring process is designed to be fair, transparent and people-focused. It may include an application review supported by AI tools to help identify key skills and basic role requirements, with all results reviewed by the hiring team. Shortlisted candidates will complete a brief video interview, followed by up to two interview stages that may include a phone or virtual interview and then an in-person store visit. Successful applicants will also need to complete a background check in line with applicable laws and regulations.

Additional Company Information

WOW! mobile boutique is a multi-carrier wireless retailer and a joint venture between Rogers and Telus, operating under Match Transact Inc. The company has kiosks in 80 locations across Canada and describes itself as a certified Great Place to Work® in Canada. It emphasizes diversity, inclusion, equal opportunity employment and an environment built on trust, innovation, agility, resilience and efficiency. The employer also notes that all applicants must consent to a criminal background check during recruitment.

French Job Description

WOW! mobile boutique offre une expérience de vente au détail sans fil axée sur le service personnalisé, les conseils impartiaux et une gamme de produits comprenant les principaux opérateurs canadiens ainsi que les appareils et accessoires les plus récents. L’équipe vise à offrir une valeur réelle aux clients grâce à une expertise utile et à un service de grande qualité.

French Responsibilities

• Accueillir de façon proactive les visiteurs du centre commercial et les guider tout au long du processus de vente.
• Développer et entretenir un bassin de clients potentiels à l’aide du CRM.
• Accroître la visibilité de la marque dans le centre commercial.
• Fournir des conseils personnalisés, objectifs et cohérents avec la promesse de la marque.
• Atteindre les objectifs d’affaires et les indicateurs de performance.
• Offrir une expérience client remarquable.
• Participer aux échanges de coaching documentés.
• Gérer les stocks, la réception, la signature et la sécurisation du matériel.
• Respecter les normes de merchandising et de propreté.
• Effectuer les tâches d’ouverture et de fermeture du kiosque.
• Compléter la formation et les tâches exigées.
• Rester à jour sur les promotions, produits, services et politiques.
• Appliquer les politiques et procédures avec intégrité.
• Gérer l’argent comptant, le point de vente et les systèmes d’inventaire.

French Hiring Notes

Le processus d’embauche peut comprendre une analyse des candidatures assistée par IA, une entrevue vidéo, des entrevues en deux étapes ainsi qu’une vérification des antécédents. L’entreprise demande aussi le consentement à une vérification des antécédents criminels et réaffirme son engagement envers l’inclusion, la diversité et l’égalité des chances.