Front Office Supervisor

About the Property

The Wickaninnish Inn is a family-run Relais & Châteaux destination on the rugged west coast of Vancouver Island. Since 1996, it has been known for memorable guest experiences, a strong leadership culture, and a team environment built on passion, service, and support. The property is recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel + Leisure’s World’s Best Hotels.

The organization promotes belonging, respects individuality, and aims to deliver exceptional hospitality while maintaining high sustainability standards and contributing positively to families and communities.

Role Overview

This position sits within the Front Office leadership team and offers an opportunity to grow within a highly regarded luxury hospitality setting. The Front Office Supervisor is expected to take a hands-on approach, support daily operations, and help maintain the property’s service standards.

Key Duties

• Deliver polished, personalized guest service that meets or surpasses Relais & Châteaux, AAA 4 & 5 Diamond, and Forbes expectations.
• Back up the Front Office Manager and help guide Front Office team members in day-to-day operations.
• Act as the main point of contact for urgent guest or team concerns and ensure timely follow-up when issues arise.
• Support human resources-related tasks within the Front Office department as assigned.
• Help build a constructive learning and development culture for Front Office team members.
• Assist in improving and monitoring systems that keep guest flow, staff movement, and supply handling organized and efficient.
• Contribute to the preparation and achievement of the department’s annual budget.
• Oversee the cleanliness and condition of Front Office work areas and storage spaces.
• Carry out assigned administrative tasks to support smooth department operations.

Candidate Profile

The preferred candidate will reflect the West Coast hospitality style, show commitment to excellence, and bring a genuine desire to serve guests and lead by example. The employer values qualified applicants based on knowledge, skills, and experience, and is committed to workplace equality and diversity.

Requirements

• A collaborative mindset and eagerness to learn within a team setting while aiming to exceed luxury hospitality standards.
• A proactive leadership style and willingness to guide others through example.
• Strong guest service abilities with a consistent focus on exceeding expectations.
• Capability and motivation to lead a high-performing Front Office team.
• Well-developed human resources skills.
• At least 2 years of management or supervisory experience in the Front Office of a high-end full-service property.
• Excellent communication skills, both spoken and written, along with strong interpersonal abilities.
• Strong organization, attention to detail, multitasking ability under pressure, and creative problem-solving skills.
• Understanding of financial statements, budgeting, scheduling, and cost control.
• Practical experience with Maestro, PMS, Microsoft Word, Squirrel, FileMaker Pro, and Excel.
• Flexibility to work evenings, weekends, and holidays.
• A valid BC Class 5 Driver’s License, or eligibility to obtain one, plus at least 2 years of clean driving experience in the applicant’s home country.
• Ability to commit to the role for 2 years.

Compensation

The annual wage for this role is $49,750.

Additional Information

Applications must be accurate and complete. Due to the volume of emails received, the employer will only contact candidates whose resumes and interests match current openings. Benefits and privileges are available as part of the employment experience, though specific items were not listed.

Work Schedule

This is a full-time, on-site position. The role may require evening, weekend, and holiday availability.