Executive Butler

Role overview

The Executive Butler will deliver highly personalized hospitality to VIP residents, long-stay guests, and other high-profile clientele. This position calls for deep experience in luxury service, excellent people skills, absolute discretion, and a genuine focus on crafting exceptional guest experiences.

Key responsibilities

• Offer tailored, attentive service to VIP guests, residents, and distinguished clients.
• Stay ahead of guest expectations and respond to requests quickly and professionally.
• Coordinate arrivals, departures, special celebrations, and bespoke experiences.
• Maintain detailed records of guest preferences to support smooth and consistent service.
• Work closely with Front Office, Housekeeping, Food & Beverage, Concierge, Spa, and other teams to deliver requested services.
• Arrange in-room dining, special amenities, and customized guest room setups.
• Protect the standard of luxury presentation, etiquette, and service at all times.
• Resolve guest concerns and service issues with tact, care, and confidentiality.
• Guide and support junior Butler team members to sustain service quality.
• Handle sensitive guest information with strict privacy and professionalism.
• Assist with VIP events, private gatherings, and special hospitality requirements.
• Follow all company service standards, policies, and operating procedures.

Requirements

• Background as a Butler, Head Butler, Senior Butler, or in a comparable luxury hospitality role.
• Excellent communication skills and a strong guest-service mindset.
• Sharp attention to detail with the ability to anticipate needs before they are voiced.
• Well-groomed appearance with polished manners and etiquette.
• Comfort working independently while balancing several priorities.
• High standards of integrity, confidentiality, and discretion.
• Working knowledge of Microsoft Office and hotel property management systems.
• Availability to work evenings, weekends, and public holidays when needed.

What we offer

A competitive compensation and benefits package, opportunities to grow professionally, and a supportive workplace environment.