Director, Client Strategy

Role overview

The Client Strategy Director is a senior client-facing leadership role focused on turning delivery relationships into trusted strategic partnerships. Sitting between pre-sales, advisory work, and account expansion, this position shapes how Robosoft positions opportunities, develops technology and experience roadmaps, and ensures client work begins with a strong strategic foundation.

This role is best suited to someone with a background in management consulting or digital product consultancy who enjoys helping clients uncover possibilities they had not previously considered. The ideal candidate can lead discovery workshops, present roadmaps to board-level stakeholders, and build enough credibility that clients bring problems to you before they become formal briefs or RFPs.

Client advisory

• Steer high-level discussions with C-suite and VP stakeholders, offering informed views on technology direction, experience strategy, and the role of AI.
• Create technology and experience roadmaps that open the door to broader client relationships beyond the current scope.
• Question assumptions, identify unspoken needs, and help clients shape a vision that Robosoft can realistically deliver.
• Serve as a dependable advisor across a portfolio of accounts, acting as the first point of contact before a brief is written.

Pre-sales and solutioning

• Lead the strategic side of pre-sales so proposals are built around a clear strategic story, not only a delivery plan.
• Partner with vertical leads, the AI Lead, and the Design and Product Lead to build the right team and narrative for each opportunity.
• Run discovery workshops and strategy briefings that help clients move faster and shorten the path to engagement.
• Shape how engagements are positioned, shifting conversations away from staff augmentation and toward outcome-based and advisory approaches.

Account growth and revenue

• Take ownership of revenue across a defined account portfolio and monitor commercial momentum and growth opportunities.
• Link active delivery milestones to future strategic discussions so each engagement can lead naturally to the next.
• Spot where strategic competitors are gaining ground and develop responses to close those gaps.

Cross-functional coordination

• Bring together the internal team for each opportunity and brief vertical leads, capability leads, and delivery teams on client context and priorities.
• Help shape go-to-market direction by refining how the company presents itself across verticals and capability areas.

Leadership expectations

• Own revenue responsibility for a defined account portfolio from the first engagement through expansion.
• Help define Robosoft's strategic selling approach across the US go-to-market team and embed it across sales, solutioning, and delivery handoffs.
• Represent the company at senior client meetings, industry events, and proposal presentations.
• Contribute to positioning in key areas such as AI transformation, experience-led engineering, and digital product strategy.
• Provide input into hiring for consulting and solutioning roles as the practice grows.

Required experience and capabilities

The role calls for 12 to 18 years of experience in management consulting, digital product consultancy, or pre-sales advisory, with a history of driving revenue growth in complex client accounts. You should have led strategic discussions with C-suite and VP stakeholders, facilitated workshops, presented roadmaps, and managed multi-stakeholder decision-making.

Applicants should have demonstrated success in moving client relationships from one-off delivery into trusted advisory arrangements with measurable commercial outcomes, along with experience in a software services or technology delivery environment where consulting and delivery functions work together.

Technical and core skills

• Digital product strategy and technology roadmapping, with the ability to translate business goals into a clear investment story.
• Working understanding of enterprise AI use cases in digital transformation, including where AI changes delivery and client expectations.
• Knowledge of software services engagement models such as fixed price, time and materials, and outcome-based structures.
• Executive presence, strong storytelling, and the ability to communicate complex ideas with confidence and clarity.
• The ability to bring together AI, design, and technology into one coherent client narrative.
• Experience managing account relationships across client stakeholders and internal delivery teams.
• Strategic selling, including discovery leadership, proposal framing, and roadmap development.
• Trusted advisory skills focused on technology vision, experience strategy, and outcome-led positioning.
• Account management capability covering pipeline discipline, expansion identification, and client retention.
• Cross-functional leadership across team assembly, internal briefing, and go-to-market alignment.

Preferred background

• Experience at a top-tier management consultancy or strategic advisory firm is preferred.
• Exposure to one or more of Robosoft's main verticals, including media and entertainment, mobility, or travel and tourism, is an advantage.
• Familiarity with AI-led business transformation frameworks and the link between AI investment and measurable business results is desirable.
• Existing relationships with digital and technology decision-makers at large US enterprises would be valuable.

What Robosoft offers

• A senior leadership position with real influence over how the company positions and sells its capabilities in the US market.
• A compensation package that includes a base salary, performance-linked incentive, and benefits.
• Access to an AI Centre of Excellence and strong engineering capabilities to support client conversations and delivery.
• An annual learning and development budget for training, certifications, and conferences.
• A high-trust, collaborative environment where your thinking helps shape the direction of the business.

Working at Robosoft

Robosoft is guided by six values: Care, Creativity, Collaboration, Empowerment, Excellence, and Integrity. These values shape how the team works with one another and with clients. The company brings together people from different disciplines to solve complex digital problems for well-known organisations worldwide.

Equal opportunity

Robosoft Technologies is an equal opportunity employer and welcomes a diverse workforce. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.