Customer Success Manager

About PFM Intelligence

PFM Intelligence helps organisations make sense of how people move through, interact with, and make decisions in physical environments. By transforming complex location and movement data into practical insights, the company supports retailers, shopping centres, public spaces, and infrastructure operators across Europe.

The business is building toward a data intelligence model with recurring revenue and long-term client relationships, and customer success is a core part of that strategy. This position is a chance to take ownership of customer outcomes while also contributing directly to commercial growth.

About the Role

This is not a conventional customer success position focused only on support. As the Customer Success Manager for Germany, you will manage a portfolio of important clients, help them realise measurable value from PFM’s solutions, drive renewals and expansion, represent the company in the German market, and pursue new business opportunities.

The role blends strategic account management with a strong commercial mindset.

Key Responsibilities

You will be accountable for customer outcomes, retention and expansion, and new business generation.

• Build durable relationships with operational and senior-level stakeholders.
• Create clear success plans with measurable objectives.
• Run structured business reviews with customers.
• Turn data into practical recommendations that support commercial decisions.
• Own renewals and work to minimise customer churn.
• Spot opportunities for upselling and cross-selling.
• Lead commercial conversations focused on value creation.
• Help grow revenue from existing accounts.
• Attend trade shows, conferences, and industry events.
• Identify prospective customers and engage them proactively.
• Follow up on leads and convert opportunities into long-term partnerships.
• Comfortably start conversations and open doors to new relationships.

Requirements

The ideal candidate brings a mix of customer-facing experience, commercial judgement, and confidence working across both relationship management and growth opportunities.

• 3 to 7+ years of experience in Customer Success, Account Management, Business Development, or consulting.
• Background working with B2B recurring revenue models.
• Strong commercial awareness and confidence in negotiations.
• Ability to translate data into strategic business conversations.
• Proactive working style with strong ownership.
• Fluency in both German and English.
• Experience in SaaS, analytics, retail, mobility, or smart infrastructure is helpful but not mandatory.

What We Offer

• A collaborative, international workplace where your input has real impact.
• Hybrid working with flexibility to split time between office and remote work.
• 30 days of annual leave, including statutory holidays.
• A laptop, mobile phone, and modern digital collaboration tools.
• Learning and development support to help you grow professionally.
• Participation in a discretionary annual bonus scheme.

Why Join PFM?

You will join a forward-looking international company where innovation and teamwork are central. The role gives you the opportunity to help shape the growing German commercial team while benefiting from a supportive group structure.

If you want a position that brings together customer relationships, sales, and hands-on delivery in a growing global business, this is a chance to make a meaningful impact and help shape the company’s commercial future in Germany.

Additional Information

Location: Berlin, Germany. Work model: remote-friendly hybrid arrangement. Employment type: full-time.

No stipend or salary figure was provided in the source.