Customer Service Representative

About the Role

Join TDCX in Singapore and be part of a global team that helps leading brands deliver exceptional customer experiences. This role is focused on resolving customer concerns, supporting service quality, and contributing to a workplace where growth, learning, and technology work hand in hand.

What You’ll Do

• Respond to customers across the relevant communication channels and deliver a consistently strong support experience.
• Assess customer needs, investigate existing issues, and recommend practical solutions that address the root cause while clearing up any confusion.
• Work toward first-contact resolution and coordinate follow-ups with service partners and internal teams until cases are fully closed in line with service standards.
• Share thoughtful feedback on tools, resources, processes, and guidelines to improve operations and the overall customer journey.
• Provide service that leads to high customer satisfaction while following the correct procedures.
• Develop lasting relationships with customers and go the extra mile to keep them engaged.
• Handle other duties assigned by management from time to time, as required for your role and for the ongoing improvement of TDCX’s Quality Management System.

What We’re Looking For

• A diploma, advanced/higher diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any discipline is acceptable.
• About 2 years of experience in a related role is preferred, though fresh graduates are also welcome to apply.
• Strong time management ability and a drive to consistently exceed expectations.
• The capability to juggle multiple tasks and use customer information to personalize responses and actions.
• Clear communication skills, strong listening ability, empathy, and professional phone etiquette, including pace, tone, voice quality, grammar, and articulation.
• Comfort using computers, multiple systems, and quickly adapting to new tools.
• Excellent spoken and written English, along with proficiency in the language used for the supported market.

Why TDCX

• Competitive pay and attractive benefits.
• Medical, insurance, and social security coverage.
• Modern, world-class workspaces.
• Engaging team activities and recognition initiatives.
• Strong learning and development support for career growth.
• A positive workplace culture designed to help you move forward.
• Convenient location with easy access to public transport.
• Flexible work arrangements.
• Coaching and mentoring from experienced professionals.
• Opportunity to join a globally recognized company with numerous industry awards.

About TDCX

Headquartered in Singapore, TDCX is a major global business process outsourcing company that delivers customer experience solutions, sales and digital marketing support, and content moderation services. Its clients operate across sectors such as digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel and hospitality. With more than 20,000 employees across 37 locations worldwide, TDCX serves businesses across Asia, Europe, and the United States with a focus on innovation, scale, and operational excellence.