Customer Service Associate - Voice

Role Overview

This position is for a Customer Service Associate focused on voice-based support. The work centers on helping customers before, during, and after they use a product or service, with the goal of resolving concerns, answering questions, and supporting a positive customer experience.

Key Responsibilities

• Handle routine customer issues by following established procedures, prior examples, and general guidelines.
• Coordinate mainly with your immediate team and direct supervisor for day-to-day work.
• Work from detailed to moderate instructions for regular tasks and from more detailed guidance when assigned something new.
• Contribute as an individual team member within a clearly defined scope of work.
• Be prepared to work in rotational shifts, if required.

Desired Profile

• Strong ability to collaborate effectively in a team environment.
• Flexible and comfortable adapting to changing situations.
• Able to perform well under pressure.
• Quick to learn and apply new information.
• Proficiency in Italian is required.

Qualifications and Experience

Any graduate can apply. The role is suited to candidates with 1 to 3 years of relevant experience.

About the Employer

The employer is a global professional services firm with capabilities across digital, cloud, security, strategy, consulting, technology, operations, and technology-enabled customer experience. It serves clients in more than 120 countries and operates through a large global network of advanced technology and intelligent operations centers.

Additional Information

The role is based in Gurugram, Haryana, India. Designation: Customer Service Associate. Core skill area: Language Translation - Customer Service.