Customer Care Associate

Role overview

This opportunity is presented on behalf of a partner employer, which will handle applications and the rest of the hiring process. The partner is seeking a Customer Care Associate located in Ireland.

The role sits at the heart of the customer journey, delivering quick, accurate, and considerate help to users in a fully remote, global setting. You will support customers through email and live chat, guide them through product usage, solve issues, and help them get the most out of the platform. The environment is fast-moving and asynchronous, and you will work closely with teams such as Customer Success, Operations, Sales, and Product. Your contribution will directly affect customer satisfaction, loyalty, and confidence in the platform. This role suits someone who enjoys troubleshooting, communicating with clarity, and representing the customer in a modern tech company. You will join an internationally distributed team working across several regions and contributing to a mission-led organization focused on the future of work.

What you will do

• Deliver prompt, high-quality assistance to customers through email and live chat across different products and user groups.
• Handle support tickets efficiently while showing care, precision, and attention to detail in every exchange.
• Organize and prioritize a large queue of support requests while consistently meeting service level targets.
• Work with Customer Success, Sales, and operational partners to create smooth customer experiences.
• Represent customer needs by collecting feedback and escalating repeated problems or product limitations.
• Stay current on platform functionality and updates so guidance and troubleshooting remain accurate.
• Help refine support workflows and internal processes to improve efficiency and service quality.
• Ensure each interaction reflects a strong commitment to customer advocacy and satisfaction.

What we are looking for

We are looking for someone with 1–3 years of experience in Customer Support, Customer Care, or Customer Enablement within a technology or SaaS setting. You should have practical experience handling live chat and email in a high-volume support environment and be comfortable using CRM or ticketing tools to manage customer conversations and workflows. Strong written and verbal English communication is essential, along with the ability to speak clearly, professionally, and with empathy. The role also calls for someone who can juggle multiple priorities, think through complex or unclear issues, and work well with different internal stakeholders. An interest in digital products, web technologies, or SaaS platforms is important. Experience in remote or rapidly growing organizations is beneficial, and exposure to HR, payroll, or benefits systems is an added advantage.

Additional information

This is a fully remote role with flexible working hours in an asynchronous-first culture. The estimated annual compensation is approximately $1,000 to $3,000 USD, depending on experience and location. The package also includes stock options, a learning and development budget, home office and equipment support, mental health and well-being services, 16 weeks of paid parental leave, flexible paid time off, and a budget for coworking spaces and local team meetups. You will be part of a globally distributed, diverse, and innovation-focused environment.

Data and hiring process notice

The hiring process uses an AI-assisted matching approach to review applications quickly, objectively, and fairly against the role’s core requirements. The shortlisted candidates are then shared with the hiring employer, and the employer’s internal team manages final decisions, interviews, and assessments.

By applying, you agree that the recruiter may process your personal data for evaluation and share relevant details with the employer, in line with applicable privacy laws including GDPR. You may exercise your rights regarding access, correction, deletion, and objection at any time. AI tools may also be used to support parts of the recruitment process, such as reviewing applications or identifying inconsistencies, but final hiring decisions are made by people.