Client Success Director

Role Overview

The Client Success Director role in Doha is focused on strengthening client satisfaction, loyalty, and long-term retention across the company’s client base. Positioned between clients and internal operations, this person represents the client’s perspective inside the business while helping ensure teams stay accountable for service quality and follow-through.

This is not a sales role, and it does not involve managing daily project execution or auditing deliverables. The core responsibility is to monitor client sentiment, understand account health, and spot any risk factors that could affect continued partnership.

Key Responsibilities

• Keep a close eye on overall client satisfaction by meeting clients regularly in formal and informal settings, such as meetings, coffee chats, meals, or drinks, and gathering candid feedback on service quality, business value, relationship strength, scope fit, and any signs of retention risk.
• Identify client concerns early and route them to the correct internal leaders depending on the nature of the issue, whether it relates to design, strategy, production/content, or executive escalation.
• Prepare and share weekly updates for the CEO and relevant department heads covering client sentiment, new concerns, satisfaction trends, and accounts that may be at risk.
• Build and maintain dependable, trust-based client relationships through consistent in-person and virtual engagement, including connections formed outside formal meetings.
• Take a proactive role in retention by spotting accounts that may be vulnerable, collaborating with leadership on retention actions, and tracking satisfaction patterns over time.

Experience and Skills Needed

The ideal candidate brings 4 to 5 years of experience in client service, account management, or customer success. Previous exposure to an agency or professional services environment is preferred.

Strong verbal communication and active listening skills are important, especially the ability to encourage open and honest feedback in relaxed conversations. The role also requires solid organization, the ability to handle several client relationships at once, and good judgment for prioritizing issues by urgency and business impact. Because the job involves regular in-person meetings, comfort with frequent travel is necessary.

English fluency is required, and Arabic is considered an added advantage.

What We Offer

• A competitive compensation package.
• A monthly budget for client entertainment.
• A flexible meeting schedule adapted to client needs.
• The chance to influence client relationships and retention strategy at a growing agency.

Additional Information

Department: Client Success & Retention

Reporting To: Chief Executive Officer

Location: Doha, Qatar