Client Services Director

Role overview

This position sits within the RPO Talent Acquisition function and supports a key client account. The Client Services Director will take ownership of both the strategic and day-to-day running of client solutions, with two main priorities: delivering consistently high service quality and expanding business across the wider Korn Ferry portfolio.

The role also requires leadership across EMEA, where improving complex teams and processes will be an ongoing focus. Success in this position depends on strong stakeholder handling, the ability to listen and respond appropriately, and the discipline to meet contractual commitments.

Key responsibilities

• Coordinate regional implementation activity by working with important stakeholders, sharing progress updates, and resolving issues as they arise.
• Identify ways to improve how solutions are delivered and contribute to continuous improvement through practical, innovative approaches.
• Ensure services are delivered in a way that keeps client satisfaction high.
• Provide prompt and clear updates to client leadership, stakeholders, and executive sponsors.
• Guide client strategy through quarterly and annual business reviews.
• Advise clients on market developments, effective practices, and areas where corrective action or enhancement may be needed.
• Shape, design, and roll out talent acquisition solutions for new requirements.
• Work with stakeholders across multiple Korn Ferry service areas to address client talent management needs and uncover growth opportunities.
• Support account expansion and help secure new client business alongside business development teams.

Candidate profile

• Significant senior leadership or director-level background in talent acquisition, human resources, or consulting, including experience managing large teams across multiple regions.
• Prior experience in RPO or in-house environments, ideally within large multinational organisations.
• A solid history of leading managers and keeping teams motivated toward results.
• A performance-driven mindset with evidence of meeting KPIs and successfully upselling to client contacts.
• Strong capability in stakeholder management, persuasion, and negotiation.
• A customer-focused approach, with the ability to produce high-quality reporting on a weekly, monthly, quarterly, and annual basis for both external and internal audiences.
• Excellent interpersonal, collaboration, and organisational skills, with the confidence to work effectively across levels and cultures.
• The ability to juggle multiple priorities and manage several clients at once.
• Advanced working knowledge of Excel or similar reporting tools.
• Self-directed working style and the ability to respond quickly to client needs.
• Adaptability and comfort with change, including adopting new processes efficiently.

Equal opportunity and internal application note

The employer is an equal opportunity and affirmative action employer. All suitably qualified candidates will be considered without discrimination based on protected characteristics including race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status.

Current employees must be eligible to apply internally for another role in the organisation. If selected, benefits and HR policies may differ from the current role. Candidates should confirm any application, immigration or visa, benefits, and policy requirements with their HR contact.