Client Services Director

Role overview

We are seeking a seasoned Client Services Director to guide, energize and grow a high-performing client services function, delivering standout brand experience work for globally recognized brands. This senior leadership position combines people leadership, client partnership, and commercial ownership.

The role is responsible for nurturing trusted client relationships, setting strategic and operational direction, and making sure campaigns are delivered to a consistently high standard — aligned to brief, completed on schedule, delivered within budget, and managed with strong commercial focus.

You will partner with the Head of Client Services and teams across the agency to expand existing accounts, uncover new opportunities, improve processes, and help drive continued business success. The position is based in Maidenhead, with hybrid working available and travel required to client locations.

About the company

N2O is an award-winning creative brand experience agency and part of Globe Groupe, an international agency network delivering integrated marketing solutions across retail and experiential channels.

With 26 years of trading history, the agency supports some of the world's most successful brands in creating impactful brand experiences. Its work is insight-led, relevant, engaging and measurable, spanning home, in-store, out-of-home and online activations.

The business focuses on retail, experiential and influencer marketing, working with ambitious brands in FMCG, health and beauty, luxury, retail and technology. Its reputation is built on creativity, commercial discipline and strong client service. The headquarters is in Maidenhead, with further sites in Welwyn Garden City, Hook and Bedford.

Key responsibilities

• Direct and support Account Directors, Senior Account Directors, Account Managers and Account Executives, while creating a culture where the team can do their best work.
• Develop trusted, senior-level relationships with clients and provide strategic advice when needed.
• Ensure every account and project receives outstanding client service.
• Manage campaign delivery so work is completed to brief, on time, within budget and in line with agreed profit targets.
• Help grow existing accounts by spotting opportunities to increase investment and deepen client partnerships.
• Support new business efforts, including pitches, tenders and client presentations where needed.
• Use data, reporting and client feedback to measure performance, improve efficiency and refine working practices.
• Collaborate with Creative, Finance, Operations, Staffing and HR to support smooth project execution.
• Promote best practice in client servicing and contribute to ongoing improvement across the team.
• Coach, motivate and develop team members to strengthen capability, confidence and career progression.
• Step in as a senior point of escalation for complex client or internal issues, resolving challenges in a professional and commercially sound way.

Requirements

• Extensive senior-level background in a marketing, advertising, experiential, creative, design or branding agency environment.
• Demonstrated success in leading and developing client services teams.
• Strong strategic judgement and the ability to provide clear direction across complex accounts and campaigns.
• Solid commercial understanding, including budgeting, profitability, resource planning and margin improvement.
• Experience managing senior client relationships and influencing stakeholders at all levels.
• Confident skills in communication, presentations and negotiation.
• Good grasp of integrated campaign delivery, including creative development, operations, staffing and logistics.
• Ability to use data, reporting and insights to track performance and identify improvement opportunities.
• Comfort handling multiple priorities calmly in a fast-paced agency setting.
• Strong problem-solving ability with a collaborative, solution-oriented approach.
• Current awareness of relevant market, regulatory and industry developments, including GDPR.
• Professional, approachable manner with excellent attention to detail.
• Valid UK driving licence and access to a car.

Benefits

• Annual salary up to £90,000 gross, depending on experience.
• Hybrid working arrangement.
• 23 days of annual leave plus Bank Holidays, increasing each year up to a cap of 30 days, with the option to buy or sell holiday.
• Life assurance for added financial protection for loved ones.
• Access to a 24/7 digital GP service from day one, plus private medical cover after 2 years of service.
• Retail discount programme covering everyday purchases, online shopping, and leisure experiences.
• 24/7 Employee Assistance Programme for practical, financial, health and legal support.
• Office perks including an on-site gym, complimentary breakfasts, free parking and an on-site café.
• Regular social events, including BBQs and festive celebrations.
• Quarterly and annual recognition awards.
• Salary sacrifice scheme to help reduce commuting costs by car or bicycle.
• Free on-site parking or a free shuttle service from the local train station.

Additional information

This is a full-time leadership role based onsite in Maidenhead, with hybrid flexibility and travel to client sites as part of the role.

The position requires close coordination across multiple internal functions and the ability to balance commercial targets with excellent client delivery.