Claims Call Center Representative

About Zurich

Zurich is a major global insurer with operations across both international and local markets. Its customer base includes private individuals, small businesses, mid-sized firms, large enterprises, and multinational organizations.

Role Overview

Zurich is looking for confident, outgoing, and self-driven customer care professionals to join its Claims Call Center team in early August 2026. This position is centered on helping customers, and selected candidates will complete a detailed six-week training program to prepare for the job.

All hired candidates must reside in the United States, with preferred time zones of CST, PST, and MST.

What You Will Do

• Receive and process first notice of loss reports from customers through phone and non-phone reporting channels, ensuring accuracy and timely handling.
• Handle complicated claim questions and issues, and decide when to escalate or involve additional support to provide clear guidance to customers and coworkers.
• Work with both internal teams and external clients to share information, confirm details, and resolve questions or issues efficiently.
• Share suggestions and feedback with the team to help improve customer care quality.
• Work in line with company procedures and comply with risk and compliance requirements.

Schedule

• 8-hour shifts scheduled within operating hours of 7:00 AM to 7:00 PM, Monday through Friday, Central Standard Time.
• This is a fully remote role, and training is also conducted remotely.

Compensation and Benefits

• Hourly pay range: $17.79 to $21.64.
• Short-term incentive bonus eligibility at 5%.
• Annual merit increases and bonus opportunities.
• Potential overtime pay.
• Generous PTO.
• 401(k) match.
• Career mobility opportunities.
• Medical, vision, and dental coverage.

Basic Qualifications

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Experience with data entry.

Work From Home Requirements

• A dedicated workspace that is free from noise and other distractions.
• A stable high-speed internet connection with a minimum speed of 5 Mbps upload and 10 Mbps download.

Preferred Qualifications

• At least 6 months of call center experience.
• Strong data entry ability, including typing at 32 WPM or faster.
• Comfort using Windows-based systems and Microsoft Office tools.
• Ability to move quickly and accurately across multiple screens and browsers.
• Strong reading comprehension and a professional attitude.
• Good verbal and written communication skills.
• Excellent attention to detail and problem-solving ability.
• Insurance experience is an advantage.

Additional Information

Zurich’s compensation is influenced by role, location, skills, and experience, and is designed to follow local pay rules. Employees may also be eligible for bonuses and merit increases. Applicants whose salary expectations exceed the stated range are still encouraged to apply, as Zurich values diverse experience and backgrounds.

The listed pay range is a national average and can differ by location. Zurich offers competitive compensation and a full benefits package for employees and their families.

Zurich values ideas, experience, growth, inclusion, and a supportive environment. The company has more than 150 years of expertise in risk management and serves over 25 industries, including 90% of the Fortune 500®.

Zurich in North America follows equal opportunity hiring practices and does not discriminate on the basis of race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other legally protected characteristics. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

The company does not accept unsolicited resumes from agencies. Approved vendors must use the Recruiting Agency Portal.

Remote working is available. Employment sponsorship is not offered.

Approved virtual office locations include Illinois, Arizona, Arkansas, Colorado, Idaho, Iowa, Kansas, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming.