Claims Call Center Representative

About the Role

Zurich North America is looking for confident, proactive, and service-focused professionals to join its Claims Call Center team. The start is planned for early August 2026, and the position includes a thorough 6-week training program delivered entirely remotely.

This is a fully remote opportunity, including training. Applicants must live in the United States, and the preferred time zones are CST, PST, and MST.

What You’ll Do

• Receive and record first notice of loss claim reports from customers through phone and other reporting channels, making sure each request is handled quickly and accurately.
• Manage difficult claims questions and issues, knowing when to escalate or involve the right team members so customers and coworkers receive clear support.
• Work with internal and external contacts to exchange information, confirm details, and close out questions or problems efficiently.
• Share feedback and suggestions with the team to help improve customer service quality.
• Work in line with company procedures and follow risk and compliance standards.

Schedule and Work Setup

• Work an 8-hour shift within operating hours of 7:00 AM to 7:00 PM, Monday through Friday, Central Time.
• The role is fully remote, including the training period.

Compensation and Benefits

• Hourly pay range: $17.79 to $21.64.
• Short-term incentive bonus eligibility is 5%.
• Annual merit increase and bonus opportunity.
• Potential overtime pay.
• Generous PTO.
• 401(k) match.
• Career mobility opportunities.
• Medical, vision, and dental coverage.

Basic Qualifications

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Experience with data entry.

Preferred Qualifications

• At least 6 months of call center experience.
• Strong data entry ability and typing speed of 32 WPM or higher.
• Comfort using Windows-based systems and Microsoft Office.
• Ability to move between multiple screens and browsers efficiently and accurately.
• Good comprehension skills and a professional manner.
• Strong verbal and written communication skills.
• Excellent attention to detail and problem-solving ability.
• Insurance knowledge is a plus.

Work From Home Requirements

• A dedicated workspace that is quiet and free from distractions.
• Stable high-speed internet with at least 5 Mbps upload and 10 Mbps download.

Additional Information

Zurich is a multi-line insurer serving individuals, small businesses, mid-sized and large companies, and multinational organizations in both global and local markets.

The company emphasizes inclusion, growth, and a supportive environment where employees can help shape the future of insurance. Zurich North America has more than 150 years of experience and operates across 25+ industries, including 90% of the Fortune 500®.

Pay is determined by role, location, skills, and experience, and local laws are followed to support fair compensation. Candidates may also be considered for bonuses and merit increases. Applicants are encouraged to apply even if their expected pay is above the listed range.

Zurich North America does not discriminate on the basis of race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other protected characteristics under applicable law. The employer is an Equal Opportunity Employer for disability and veterans.

Zurich follows 18 U.S. Code 1033.

Unsolicited CVs from agencies are not accepted. Preferred vendors are expected to use the company’s Recruiting Agency Portal.

Remote working is available. Employment sponsorship is not offered.

Listed remote work locations include virtual offices in Illinois, Arizona, Arkansas, Colorado, Idaho, Iowa, Kansas, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming.