Care Management Leader

Role overview

Senior Doc is seeking an accomplished Care Management Leader to guide and grow a team of roughly 50 Care Managers and Medical Assistants within a large Chronic Care Management (CCM) program. This role reports to the Chief Operating Officer and is responsible for day-to-day leadership, process improvement, performance tracking, and building a strong culture of ownership and high performance.

The right candidate will be a seasoned operations leader who enjoys working in a fast-moving, metrics-focused setting and is energized by developing motivated teams and improving patient and provider experiences.

Key responsibilities

• Oversee a team of about 50 Care Managers and Medical Assistants, providing clear direction and support.
• Hire, onboard, coach, mentor, and develop team members.
• Promote a workplace culture rooted in accountability, teamwork, urgency, and continuous improvement.
• Hold regular coaching discussions, performance evaluations, and career growth conversations.
• Create and manage dashboards, scorecards, and reports to track productivity, CCM minutes, documentation quality, compliance, and overall operational performance.
• Run daily team huddles centered on output, quality, and workload balance.
• Track performance trends and remove obstacles that reduce efficiency.
• Design repeatable workflows and scalable processes that strengthen consistency and results.
• Review data to uncover improvement opportunities across operations.
• Recognize strong performers and provide additional coaching to employees who need support.
• Put performance improvement plans and corrective actions in place when needed.
• Share operational findings and strategic recommendations with senior leadership.
• Protect compliance with CCM documentation standards and payer requirements.
• Maintain audit readiness across care management activities.
• Balance productivity goals with strong patient and provider satisfaction.
• Act as an escalation contact for complex patient or provider issues.
• Work closely with clinical, operations, technology, and administrative teams to improve care delivery.
• Assess and introduce technologies, workflows, and process enhancements that improve efficiency and patient outcomes.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or a similar field.
• At least 7 years of progressive leadership experience overseeing large, metrics-driven teams.
• Minimum 3 years of experience leading people managers or sizable operational groups.
• Background in building dashboards, KPIs, scorecards, and performance reports.
• Strong analytical ability with a track record of turning data into operational improvements.
• Hands-on experience with EHR platforms, care management systems, and reporting tools.
• Excellent leadership, communication, coaching, and organizational capabilities.
• Preferred: Master’s degree such as MBA, MHA, MSN, or an equivalent advanced degree.
• Preferred: Experience in Chronic Care Management, Population Health, Value-Based Care, or broader care management operations.
• Preferred: Clinical licensure such as RN, LCSW, or a comparable credential.
• Preferred: Leadership experience in healthcare operations, patient engagement, customer service, enrollment, call center, hospitality, retail, or similarly high-volume environments.
• Strong fit for someone who performs well in a fast-paced, results-oriented setting and enjoys developing strong teams.

Why this role stands out

This position offers the chance to influence the growth of a care management organization by building scalable systems, strengthening leadership capability, and improving patient outcomes through operational excellence.

Compensation

The posted salary range for the role in this region is USD 140,000 to USD 167,000 per year.