Banking Consultant

About ANZ

ANZ is focused on helping people and communities do well, grow, and build stronger futures. The organisation’s purpose is to improve the financial wellbeing and long-term sustainability of its customers.

About the Role

As a Banking Consultant, you will deliver an excellent customer experience across the retail product range, handling everyday transactions, having needs-based conversations, and helping customers understand digital banking options. This role does not include home lending. Success in the role comes from living the ANZ values, working with strong retail banking capability, and delivering outcomes that are positive for customers and the business.

This is a permanent role based in Tauranga, with a full-time schedule of 37.5 hours per week.

What Your Day Will Involve

• Creating positive experiences for customers from the moment they are welcomed through to identifying and meeting their needs.
• Using ANZ frameworks to understand the financial needs of existing and prospective customers, then either solving those needs or directing them to the right business area.
• Explaining the advantages of digital and self-service banking tools and showing customers how to bank in the way that suits them best.
• Supporting branch colleagues, sharing ideas, and helping manage the team’s workload.
• Keeping knowledge current across banking processes, products, and services so customer needs can be addressed confidently and accurately.

What You Need

• Strong customer orientation with the ability to deliver service and outcomes effectively.
• Capability in consumer lending.
• Strong relationship-building and networking skills.
• Awareness of compliance requirements.
• Basic computer literacy.

Why Join ANZ

When you join ANZ, you become part of a team working toward a shared purpose of helping communities thrive. You will have access to support, opportunities, and resources that can help you progress in your career.

ANZ offers flexible working arrangements where possible, along with a range of benefits such as wellbeing support and discounts on selected ANZ products and services. The workplace values diversity and aims to reflect the communities of Aotearoa New Zealand, including a commitment to strengthening Māori and Pasifika representation through its Te Ao Māori Strategy, Tākiri-Ā-Rangi. Employees may also get involved in affinity networks that support a more inclusive and understanding workplace.

Additional Information

This opportunity is open to all applicants. If you need any adjustments during the recruitment process or in the role itself, ANZ encourages you to discuss your access needs or disability-related support requirements.

The reference number for this vacancy is 117190. Applications close at 11:59 pm on 17/06/2026, Melbourne, Australia time.