Associate Implementation Consultant

Role overview

This opportunity is for a partner company hiring an Associate Implementation Consultant in Ireland. The role is central to the customer onboarding experience, helping new clients adopt and connect complex HR and payroll software in a clear, organized, and value-focused manner.

You will function as a dependable implementation coordinator, supporting customers through the first stage of rollout while working closely with internal teams across product, engineering, and operations. The work is fully remote, highly international, and fast-moving, so strong coordination and communication are essential. A key part of the position is translating customer needs into practical implementation plans and seeing those plans through from project kickoff to handoff. The role has a direct effect on customer satisfaction, product adoption, and retention, and suits someone who enjoys structured problem-solving, stakeholder management, and juggling multiple workstreams in a global setting.

Accountabilities

• Oversee and support implementation projects from start to finish, helping ensure onboarding runs smoothly and milestones are completed on schedule.
• Serve as the main contact during implementation, keeping communication flowing between clients and internal teams.
• Support the handoff from sales into implementation so customer expectations and project context are clearly aligned.
• Arrange and run kickoff meetings, planning discussions, and progress check-ins with the relevant stakeholders.
• Monitor project status, keep records up to date, and make sure both the client and internal teams know the next actions.
• Work with product, engineering, and support colleagues to close implementation issues quickly and effectively.
• Ensure a clean transition to customer success teams once onboarding has been completed.
• Spot ways to improve processes and share feedback that helps strengthen implementation tools and frameworks.
• Help customers understand and adopt the platform by guiding them through its capabilities during onboarding.

Requirements

• At least 1 to 3 years of experience in customer-facing work such as project coordination, implementation, onboarding, or account support.
• Proven ability to manage several projects and stakeholders at the same time in an organized, structured way.
• Strong English communication skills, both written and spoken, with the ability to tailor messages for different audiences.
• Ability to ask thoughtful questions that uncover customer goals, needs, and technical environments.
• Background working with cross-functional teams such as product, engineering, and customer success.
• Comfort working in a fast-paced, remote, and changing environment with a strong sense of ownership.
• Exposure to SaaS, HR technology, or global employment platforms is an added advantage.
• Analytical, solution-focused mindset with a proactive approach to resolving issues.
• Interest in international work settings, remote collaboration, and modern people operations is helpful.

Benefits

• Expected gross annual compensation of about €34,750 to €39,100, depending on location and experience.
• Remote-first setup with the freedom to work from anywhere.
• Flexible work schedule and an async-first way of working.
• Stock options included in the long-term incentive package.
• Substantial learning and development support for professional growth.
• Support for home office setup and equipment needs.
• Access to mental health and well-being resources.
• 16 weeks of paid parental leave along with family-friendly policies.
• Flexible paid time off to help maintain work-life balance.
• Allowance for local coworking spaces or team meetups.
• Chance to work in a diverse, globally distributed, innovation-led environment.

Application and privacy details

The application is handled by a partner company, which manages the review process and all next steps. Applications are assessed using an AI-assisted matching process designed to compare candidates fairly and quickly against the role requirements before a shortlist is passed to the hiring company. Final interviews, assessments, and hiring decisions are handled internally by the employer.

By applying, you acknowledge that your personal data will be processed to assess your candidacy and shared with the hiring employer where relevant. This processing is based on legitimate interest and pre-contractual measures under applicable data protection law, including GDPR. You may request access, correction, deletion, or objection to this processing at any time.

AI tools may also be used to help screen applications, review resumes, assess responses, and flag possible inconsistencies or verification signals. These tools support the recruitment team but do not replace human judgment, and final hiring decisions are made by people.