Assistant Store Manager - Admin Operations

Company Overview

Reliance Retail is among India’s largest retail businesses, known for its rapid expansion, strong profitability, and omnichannel reach. Since its launch in 2006, the company has built capabilities across people, processes, and technology to deliver better experiences and stronger value for stakeholders. It serves over 193 million loyal customers through 15,000+ stores across more than 7,000 cities.

This role is part of METRO Cash & Carry India (MCCIN), a business unit of Reliance Retail Ventures Ltd. METRO India is a major wholesale player serving traders, kiranas, HoReCa customers, services, companies, offices, and independent businesses with food and non-food assortments. It began operations in India in 2003, introduced the cash-and-carry format in the country, and currently runs large-format stores under the METRO Wholesale brand nationwide.

Role Overview

The Assistant Store Manager for Admin Operations will be responsible for managing the store’s administrative and back-end functions at the Mumbai (Bhandup) location. The position calls for someone who can ensure smooth execution across merchandise receiving, billing, order fulfillment, facility upkeep, and customer-facing support areas in a busy retail environment.

Core Responsibilities

• Manage inward processing of goods with correct documentation, timely GRN completion, and compliance with standard operating procedures to keep store inventory available.
• Supervise customer order fulfillment from picking and packing through dispatch, with the goal of meeting OTIF standards and reducing return cases.
• Track checkout operations, including POS performance, billing precision, waiting times, and cashier productivity to keep transaction flow efficient.
• Oversee front office functions such as customer helpdesk operations, complaint handling, exchanges and returns, and overall visitor experience.
• Ensure the store’s facilities and infrastructure are maintained properly, including housekeeping, utilities, hygiene, safety, and vendor coordination.
• Partner with CRM teams to support KYC completion, address onboarding issues, and assist in converting walk-in prospects into customers.
• Maintain strong process discipline, complete documentation accurately, and keep the store prepared for internal and external audits.
• Lead and guide cross-functional admin teams, encouraging productivity, service quality, and consistent adherence to SOPs.
• Prepare MIS reports, monitor performance metrics, identify operational gaps, and implement corrective actions to improve efficiency.

Skills and Competencies

• Receiving and logistics coordination
• POS and billing management
• Customer service and front desk handling
• Facility maintenance oversight
• Vendor management
• Team leadership and coaching
• Inventory and shrinkage control
• Process compliance and SOP execution
• Reporting and data analysis
• KPI tracking and operational improvement

Additional Information

This position is based in Mumbai Metropolitan Region, specifically at the Bhandup store. The role is full-time and on-site. No stipend or salary details, number of vacancies, or start date were provided in the source information.