Assistant Manager - In Room Dining (IRD)

Company Overview

Raffles Hotel Jeddah sits beside the residential tower and blends refined luxury with attentive, high-level service. The property is designed to reflect the elegance and charm associated with the Raffles brand while welcoming guests in Jeddah with distinctive hospitality.

Role Summary

The Assistant In-Room Dining Manager is responsible for supervising the in-room dining operation and shaping a smooth guest experience from order taking through delivery. The role focuses on service quality, guest satisfaction, clear menu and beverage communication, and efficient coordination between guests, servers, and the kitchen.

Key Duties

• Interact with guests and colleagues in a courteous, service-focused, and professional way at all times.
• Follow the hotel’s operating standards and safety requirements to support effective and secure day-to-day operations.
• Serve as the communication link between service staff, guests, and the kitchen team.
• Manage and support daily service across morning, evening, and overnight shifts, including cleaning tasks aligned with corporate SOPs and arranging needed supplies.
• Oversee guest seating/placement selections and ensure proper distribution.
• Coordinate staffing for each shift and manage the table setup area.
• Check and supervise table presentation for meal service.
• Maintain a visible presence on the floor during shifts, greeting guests and engaging with them as needed.
• Build shift schedules based on hotel occupancy and special events or functions.
• Receive guest feedback and work toward constructive resolution.
• Keep complete knowledge of the menu.
• Support other food and beverage outlets when operationally required.
• Track equipment, linen, and other supply inventories.
• Oversee the POS system, including guest checks and hotel reporting.
• Take on the Restaurant Manager’s responsibilities when the manager is unavailable.
• Perform any additional tasks needed to support the operation.

Required Qualifications

The position requires strong guest service capability, prior supervisory experience in a food and beverage management role, preferably within a five-star or diamond-standard environment. The candidate must communicate clearly in spoken and written English, and be comfortable using Microsoft Word and Excel. Strong organization, administration, interpersonal ability, and close attention to detail are essential. Knowledge of food and beverage service, preparation methods, health authority regulations, and liquor laws is also expected.

Additional Information

As part of Raffles, the employee is expected to reflect the brand’s mindset and Heartiest service culture in daily conduct and guest interactions.