Assistant General Manager, Clinical Support Services (Internal)

Role overview

The Clinical Support Services Division is looking for an Assistant General Manager to support the General Manager and divisional leadership team. The post holder will help ensure services run efficiently and effectively, with responsibility for delivering operational and access targets, supporting financial management, improving patient service quality, and helping redesign services in line with best-practice standards and available resources.

This is a development opportunity for someone who wants to expand their expertise and strengthen their professional profile.

Key purpose of the post

You will provide leadership, strategic direction, and professional management, together with operational responsibility, across Clinical Support Services directorates. The role involves close working with the Executive team, Divisional Directors, Locality Directors, and other senior colleagues.

You will also help shape and implement the wider Clinical Support Services agenda, and act as deputy for the General Manager when required.

About the organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation focused on compassionate care. It supports integrated acute, primary, and community services for a population of 650,000 and employs more than 16,000 staff.

The Health Board offers structured training, paid mandatory training, in-house development opportunities, recognised qualifications, and management development programmes. Flexible working, occupational health support, and wellbeing initiatives are also part of the offer.

Its Clinical Futures strategy is aimed at strengthening care closer to home while maintaining high-quality hospital care when required.

Eligibility and application notes

This opportunity is only open to staff currently employed by Aneurin Bevan University Health Board.

Welsh and English speakers are both encouraged to apply, and applications submitted in Welsh will be treated no less favourably than those in English.

The Health Board welcomes applicants from people with protected characteristics, including disabled and neurodiverse candidates, and members of the Armed Forces Community. Reasonable adjustments can be discussed directly with the hiring manager, and there is no need to share personal or medical details unless you choose to do so.

If you need support or alternative document formats such as larger print or braille, you can contact the recruiting manager listed in the advert or the recruitment team on 01495 745805 option 3, or email abb.vacancyrequests@wales.nhs.uk.

Shortlisted candidates will be contacted by email, so applicants should check their inbox regularly. Successful candidates will receive their conditional offer and information pack by email.

The vacancy may close early and can also be withdrawn if filled through internal redeployment, so early application is advised.

ABUHB supports flexible working.

Smoking is not permitted on any Health Board site, as the grounds are required to be smoke-free by law.

The Band 3 salary scale has been adjusted under the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026, backdated to 01 April 2026 where applicable.

Responsibilities

• Support the General Manager and divisional management team in running Clinical Support Services effectively.
• Help deliver operational, access, and financial targets across the division.
• Contribute to improving the quality of care and patient services.
• Support service redesign to align with best-practice standards and available resources.
• Provide leadership and strategic management across Clinical Support Services directorates.
• Work collaboratively with executive and senior management colleagues.
• Help develop and implement the Clinical Support Services agenda.
• Deputise for the General Manager when needed.

Requirements

• You should be able to influence stakeholders at all levels and think strategically.
• You must have a proven record of meeting targets in a demanding environment with tight deadlines.
• A master’s degree or equivalent experience is required.
• Postgraduate study in management is desirable.
• You need extensive senior management experience within the NHS.
• You should have substantial experience of managing waiting lists, component and RTT, and patient access principles.
• RTT e-learning is desirable.

Perks and benefits

• Opportunity to broaden your knowledge and strengthen your professional profile.
• Access to paid mandatory training.
• In-house learning and development programmes.
• Support to gain recognised qualifications.
• Career pathways, including management development programmes.
• Flexible working options.
• Support for work-life balance.
• Occupational health support.
• A wellbeing-focused workplace agenda.