Administrative Assistant

About the company

Markwell Group is a long-standing and expanding organisation working in demolition and construction. The business is focused on delivering strong results with an emphasis on safety, efficiency, and collaborative working.

Role overview

The Administrative Assistant will provide day-to-day office and operational support to help the business run smoothly. This includes supporting compliance, onboarding, records, invoicing, customer service, document handling, and general administration. The position works closely with management and operational teams and requires someone who can handle shifting priorities in a busy office environment.

Administration and office support

• Handle incoming phone calls and route enquiries to the right person.
• Manage both incoming and outgoing mail.
• Carry out filing, scanning, and other routine administrative tasks.
• Help keep the office organised and presentable.

Employee and compliance administration

• Arrange electronic inductions for new hires.
• Enter new employees into internal systems.
• Keep training and compliance records up to date in digital format.
• Issue PPE to employees as needed.
• Track completion of daily pre-start checks.

Operational support

• Compile and process load count sheets and crushing records.
• Assist with collecting operator documents and timesheets.
• Support the move toward digital machine check-in and check-out workflows.
• Provide administrative help to operational teams when required.

Accounts and customer service

• Process fuel dockets and related paperwork.
• Prepare invoices using Xero.
• Communicate professionally with clients and suppliers.
• Assist with gathering customer feedback.

What success in this role looks like

• Administrative and compliance records are kept accurate and up to date.
• Documents are completed and submitted within required timelines.
• Clients and suppliers receive professional service and communication.
• Operational teams are supported promptly and effectively.
• Company information is handled confidentially.

Skills and attributes

• Strong organisation and time management
• High attention to detail
• Clear professional communication
• Customer service mindset
• Ability to manage multiple tasks and priorities
• Reliable and proactive work style
• Comfortable working independently and in a team
• Willingness to learn internal systems and processes
• Good problem-solving ability

Requirements

• Current driver’s licence.
• Confident computer skills, including Microsoft Office Suite.
• Current Australian work rights.
• Previous administration experience is preferred.
• Experience with Xero or comparable accounting software is an advantage.
• Background in construction, hire, transport, or operational settings is desirable.

Additional information

This is a fast-paced, site-linked office role supporting both office and field-based teams. Flexibility, adaptability, and the ability to work to changing deadlines are important.

Key performance expectations

• Keep administrative and compliance records accurate.
• Ensure documents are processed within the required timeframes.
• Deliver professional customer service.
• Respond to operational support needs in a timely manner.
• Maintain confidentiality at all times.