Runner

Role overview

This position supports the dining room by delivering menu items to guests and clearly explaining what is being served. The runner serves as a link between servers, cocktail servers, bartenders, chefs, and the rest of the front- and back-of-house team. The role requires courteous guest interaction and a strong focus on warm, efficient hospitality.

What you will do

• Keep a polished appearance in line with company standards and the employee handbook.
• Stay alert to guest needs and respond proactively.
• Deliver food promptly while describing dishes accurately and professionally.
• Help with table maintenance and clear extra tableware as needed.
• Keep assigned stations and the broader venue clean and orderly.
• Take direction from supervisors and work cooperatively with teammates.
• Maintain strong familiarity with the food menus and the company.
• Follow health department rules and company sanitation procedures.
• Relay guest requests and concerns to front-of-house, back-of-house, managers, and chefs.
• Set up the runner station properly and complete all opening, closing, and side-work duties assigned by management, including stocking supplies and station items.
• Report any broken items, equipment damage, or furniture damage to management right away.
• Attend daily pre-service meetings and any required training or department meetings.
• Learn from observation and active listening, share knowledge, and set a positive example for others.
• Bring a positive, professional attitude and contribute as a dependable team member.
• Understand the company, its partners, and the connected hotel environments.

Requirements

• Completion of company in-venue runner training and a Food Handling Certificate.
• Prior experience in hospitality.
• Previous experience working as a food runner.
• Experience in a busy restaurant, nightclub, or lounge environment.
• Ability to stand, bend, and lift for long periods.
• Capability to lift up to 50 lbs.
• Comfort with repetitive tasks and motions.
• Willingness to work near hot kitchen equipment and cleaning materials.
• Ability to stay focused and effective in a fast-moving, changing environment.
• Flexibility to work varied schedules, including days, evenings, weekends, and holidays.

Additional information

This role is based in New York, NY and is a full-time, on-site position. The job involves opening and closing side-work, station stocking, daily pre-service meetings, and participation in training or departmental meetings. The work environment may include exposure to hot kitchen elements and cleaning products.