Professional Voyage Associate - APAC

About the Role

Join the Ritz-Carlton Yacht Collection in a guest-facing reservations role focused on delivering premium service across the APAC market. You will be the first contact for reservation services, supporting luxury travelers and travel advisor partners with a polished, personalised experience. The role also has a sales component and is eligible for sales incentives.

The position sits within a luxury hospitality environment at sea, guided by the brand’s Gold Standards and Employee Promise, with an emphasis on trust, honesty, respect, integrity, commitment, and service excellence.

What You’ll Do

• Handle outbound calls, emails, and web chat to build strong relationships with guests and travel agency partners.
• Support final payment processing and promote additional offerings such as spa services, destination experiences, air travel, hotels, and Bonvoy benefits.
• Work leads promptly and in line with service-level targets so every interaction feels smooth and efficient.
• Deliver tailored service by anticipating guest needs throughout the reservation journey.
• Build strong knowledge of the luxury cruise business and the company’s offerings to make informed recommendations.
• Take part in daily team meetings and training sessions to stay current on systems, destinations, products, and internal processes.

What We’re Looking For

• A minimum of a 2-year college degree, or an equivalent level of practical experience.
• At least 2 years of customer service or sales experience, ideally in luxury hospitality or luxury cruise operations.
• Strong written and spoken communication skills.
• Comfort working toward targets and performance metrics.
• Working knowledge of reservation systems and related policies.
• Willingness to learn the full range of offerings, from travel and accommodation to destination experiences.
• Ability to follow company procedures and service standards consistently.
• Mandarin and/or Japanese language skills are helpful, though not mandatory.

Working Arrangements

• This is a full-time role based primarily onsite in the Sydney CBD office.
• Work hours are scheduled in shifts.
• Weekend and public holiday work may occasionally be required.

Equal Opportunity

The employer is an inclusive, equal opportunity organization and assesses candidates based on merit, competence, and qualifications, without discrimination on protected characteristics.