Logistics Coordinator

Role Overview

We are looking for a Logistics Coordinator to support a manufacturing business in London, Ontario. In this role, you will manage the entire order fulfillment journey, beginning with customer purchase orders and continuing through shipment completion and invoicing follow-up. You will work closely with customers, production planning, warehouse operations, transportation partners, customs brokers, and third-party logistics providers to keep shipments accurate, timely, and well-documented.

This position suits someone who is highly organized, proactive, and meticulous, and who can juggle several priorities in a busy environment. The role depends on strong coordination across teams so that customer commitments, production timelines, transport arrangements, customs steps, and delivery confirmation all stay on track.

Employment Details

This is a full-time, permanent position based 100% onsite in London, ON.

Compensation

The salary range for this role is $65,000 to $80,000 per year, depending on experience.

What You Will Do

• Check incoming customer purchase orders for completeness, accuracy, and alignment with the required details.
• Enter customer orders into the ERP or order management system within the expected timelines.
• Work with production planning and scheduling teams to confirm manufacturing timelines and when shipments will be ready.
• Coordinate freight booking and outbound pickups with carriers and transportation partners.
• Plan shipment timing and pickup arrangements with warehouse teams and 3PL partners.
• Prepare and verify shipping paperwork so it meets customer, carrier, and operational requirements.
• Help prepare customs and cross-border shipping documents, including commercial invoices, packing lists, shipping instructions, and any other import/export paperwork needed.
• Liaise with customs brokers and other relevant parties to support document review, shipment release, and issue resolution.
• Keep customers updated on order status, delivery timing, shipment progress, and any delays that may arise.
• Serve as the main communication link between customers, warehouse staff, transport partners, customs brokers, and 3PL providers.
• Track shipments from dispatch to delivery and act quickly when transport disruptions or service issues occur.
• Collect, monitor, and store proof-of-delivery records for finished shipments.
• Support invoicing follow-up by confirming shipments, gathering backup documents, and coordinating with finance or accounting as needed.
• Research and resolve logistics problems such as shipment mismatches, delivery issues, missing PODs, freight delays, and documentation omissions.
• Make sure logistics activities follow internal processes, customer expectations, and applicable customs and trade rules.
• Keep order, shipment, transport, customs, POD, and communication records accurate and well organized.
• Spot opportunities to streamline logistics workflows, improve efficiency, strengthen service levels, and enhance communication across teams.
• Carry out additional responsibilities as assigned.

Required Background and Skills

The ideal candidate will bring a bachelor’s degree in Logistics, Supply Chain, Business Administration, International Trade, or a related area, although this is preferred rather than mandatory.

You should have 2 to 4+ years of experience in logistics, transportation, customer order handling, or supply chain coordination, along with exposure to domestic and/or international shipping. Experience with ERP systems and order entry processes is important, as is familiarity with shipping paperwork, customs/export documentation, and carrier coordination.

Prior work with warehouses, carriers, customs brokers, or 3PL providers will be valuable. Strong precision in data entry and document preparation, clear communication, effective follow-up, and the ability to manage competing deadlines in a fast-moving setting are essential. Proficiency with Microsoft Office, particularly Excel and Outlook, plus ERP or order management tools, is expected.

Preferred Experience

Background in manufacturing or distribution environments is an advantage. Familiarity with Incoterms, freight terms, and international shipping workflows is also preferred, along with understanding of import/export compliance. Experience with freight booking platforms or logistics software tools would be a plus. Bilingual ability may also be beneficial depending on customer and regional needs.

Key Strengths

• Highly organized work style
• Strong attention to detail
• Urgency and responsiveness
• Problem-solving mindset
• Customer-focused approach
• Cross-functional teamwork
• Clear communication and relationship management
• Effective time management
• Accountability and consistent follow-through