Lead Associate - Account Management

About the company

Myntra is one of India’s foremost fashion and lifestyle destinations, combining technology with creativity to shape how people shop and express themselves. The company is known for bold ideas, quick execution, and a highly collaborative culture focused on innovation and self-expression.

Since starting out in 2007 as a customization business, Myntra has evolved into a major fashion and technology player. The work environment is energetic, performance-driven, and designed to give people the tools and freedom to do impactful work in an equal-opportunity setting.

Role overview

This position is for Lead Associate - Account Management based in Bengaluru. The marketplace function supports growth across unmanaged portfolios through the relationship management program, and the role involves overseeing a team of 25 to 30 account managers while driving day-to-day business performance.

Key business and customer outcomes

• Deliver targets linked to revenue, GMV, and marketing spend.
• Spot performance risks early and take corrective action when targets are slipping.
• Lift customer engagement on the platform by improving selection and content.
• Support operational performance by resolving logistics issues on time.

Core responsibilities

• Expand portfolio growth above platform year-on-year levels by strengthening key performance indicators.
• Improve catalog and inventory health by using resources more efficiently.
• Strengthen profitability by adhering to pricing guidance and controlling marketing spend.
• Increase visibility through better selection and pricing strategies.
• Align vendor strengths with required metrics and build opportunities for growth.
• Prepare and share MIS and data reports on a daily, weekly, monthly, and quarterly basis as needed.
• Track competitors and industry practices to identify useful benchmarks.
• Manage end-to-end account ownership for a large set of marketplace sellers.

Qualifications and experience

The role calls for at least 5 years of experience in the retail industry, along with a positive, proactive work attitude. An MBA from a Tier 2 or Tier 3 institution is preferred but not required. Education from NIFT is also considered an advantage, though it is not mandatory.

• Strong communication skills and the ability to coordinate with multiple cross-functional stakeholders.
• Solid analytical ability and comfort adapting to changing situations.
• Capability to handle multiple tasks and meet deadlines reliably.
• Comfort working in an unstructured environment.
• Problem-solving approach backed by data and practical execution.
• Collaborative mindset with evidence of teamwork in prior roles or projects.
• Strong ownership mentality with the ability to plan, prioritize, and deliver quality outcomes.
• Mandatory experience in e-commerce.
• Self-driven, proactive attitude.
• Ability to manage a larger team with minimal conflict.

Additional information

The role is full-time and onsite in Bengaluru, Karnataka, India. No salary, stipend, notice period, start date, or number of openings was specified in the source.

Required skills

Systems and data integrity, audit compliance, rule adherence, vendor management, account management, retail operations, marketplace management, analytical thinking, stakeholder coordination, reporting and MIS, pricing strategy, problem solving.