IT Specialist

Overview

The IT Specialist is a hands-on, multi-skilled technology professional who supports employees and credit-union clients across endpoints, identity services, SaaS tools, network infrastructure, and peripherals. This role is centered on resolving issues at first contact whenever possible, reducing escalations, supporting major-incident response, and keeping users productive. The position also involves creating and maintaining runbooks, operating guides, and knowledge content, along with managing IT assets throughout their lifecycle, including provisioning and inventory control.

Compensation

The role offers an annual salary range of $45,000 to $55,000.

Work Location

This position is based in Farmington, Michigan and follows a hybrid arrangement. At present, five onsite workdays per month are required.

Key Duties

• Support, secure, and maintain corporate endpoints, mobile devices, and connected peripherals.
• Administer Active Directory objects for users, groups, and computers while enforcing appropriate access.
• Assess, recommend, and roll out new hardware and software while helping define technology standards.
• Monitor system health and prepare clear reports related to status and compliance.
• Maintain accurate records of equipment, software licenses, and warranty coverage.
• Assist with core security tooling such as email protection, multifactor authentication, VPN, and web filtering, as well as hosted applications.
• Provide Tier I troubleshooting for LAN, WAN, and related infrastructure including switches, routers, and firewalls.
• Deliver Tier I and Tier II support to internal staff and external users.
• Provide onsite assistance when needed to fix hardware, connectivity, and other issues.
• Record solutions, contribute to knowledge sharing, and keep documentation current.
• Build and preserve strong relationships with vendors and customers.
• Represent the organization professionally in all client, vendor, and industry interactions.
• Resolve requests and issues courteously, efficiently, and with a service-oriented approach.
• Maintain a professional reputation for the company both internally and externally.
• Collaborate effectively with teammates and keep leadership informed of progress or significant concerns.
• Prepare required reports, records, and supporting documentation.
• Participate in meetings and committees as needed.
• Follow company policies and procedures, including all security requirements.
• Keep the work area orderly, secure, and well maintained.
• Take on other assigned responsibilities as needed.

Experience and Education

A high school diploma or equivalent is required. An associate degree in IT or a related area is preferred, or a comparable mix of education and experience. The role also values additional training in IT systems, applications, and financial institution operations. Candidates should have at least one year of relevant experience, plus practical background in technical support or systems administration.

Required Knowledge and Technical Skills

Applicants should have a solid grasp of IT applications and products, along with strong Windows support skills covering installation, configuration, patching, and performance tuning for desktops, laptops, and virtual machines. Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN is important, as is experience supporting LAN, WAN, and WLAN environments. Multi-site Active Directory administration, Group Policy, and identity lifecycle management are also key. Automation and scripting experience with tools such as PowerShell, Bash, Python, Intune, MCM, or Ansible is useful. Familiarity with SQL databases and cloud platforms such as Microsoft 365/Azure, AWS, or GCP is also expected. The role additionally requires skill in setting up and troubleshooting printers and scanners, applying security controls like MFA, EDR, automated patching, and compliance practices, and communicating clearly through documentation and customer support. The ability to prioritize effectively, remain calm under pressure, and meet tight deadlines in a fast-moving environment is essential.

Working Conditions

The role is office-based with no unusual or hazardous conditions. Travel may be required within the state or out of state, including overnight stays, and can be up to 20% as needed. The job involves extended computer use. Additional hours, including evenings, weekends, and after-hours support, may be required. The role also includes 24/7 availability while serving on the primary or secondary on-call rotation.

Important Notes

Job descriptions are intended to support fair hiring, performance review, promotion, transfer, layoff, and termination decisions, and they form an important part of a compensation structure. The listed duties and requirements represent the essential functions and minimum standards for the role, but they are not exhaustive. Supervisors may assign additional tasks and requirements as needed.