Homestay Coordinator

Role overview

EF Dublin International Language Campus is hiring a student-centered Homestay Coordinator to support international learners through every stage of their host-family stay. The position is central to the student experience and focuses strongly on service quality, wellbeing, communication, and checking standards.

Working pattern and contract

• Full-time position, Monday to Friday
• Hours: 9:00am to 5:00pm
• Immediate start required
• Permanent employment contract

What the role involves

You will be the main contact for students and host families, helping resolve accommodation concerns, setting expectations clearly, arranging moves when needed, and making sure students receive a consistently positive homestay experience across EF Dublin.

The job blends direct student support, relationship management with host families, and quality monitoring through home visits, repeat checks, and welfare checks for students under 18.

Student support

• Serve as the first point of contact for students with questions, concerns, or expectations about homestay accommodation
• Help students navigate homestay difficulties, including managing expectations, resolving conflicts, and arranging accommodation changes
• Organize student relocation where necessary while keeping disruption low and communication clear

Host family relations

• Make and receive calls with host families to offer support, guidance, reassurance, and solutions
• Carry out regular check-in calls to strengthen relationships and identify issues early
• Help host families understand student needs, EF standards, and cultural expectations

Quality and welfare

• Complete new home checks and revisit inspections to confirm ongoing compliance with EF standards
• Carry out welfare checks for under-18 students in line with safeguarding requirements

Administration and coordination

• Keep accommodation records accurate and up to date in EF’s internal systems
• Work with the Homestay Manager to maintain capacity and ensure smooth arrivals and departures, especially during busy periods
• Respond promptly to urgent or emergency accommodation issues

Candidate requirements

• Background in customer service, preferably in a student-facing or accommodation-related environment
• Strong communication skills and confidence speaking with students and host families in person, by phone, and/or by email
• Calm, empathetic, and practical approach when handling complaints or sensitive matters
• Well organized with excellent attention to detail
• Good cultural awareness and understanding of the needs of international students living away from home
• Flexible, hands-on attitude, including occasional out-of-hours support linked to welfare needs
• Ability to use Microsoft Office and CRM or database tools is an advantage
• Legal right to work in Ireland at the start of employment
• All offers depend on background screening and two references
• Applicants must be able to explain any CV gaps satisfactorily and provide proof of identity; qualifications may also need to be shown where relevant

Benefits of working with EF

• Ongoing professional development
• Opportunity to work in an international environment
• Regular social activities
• Clear career growth support and accelerated progression opportunities
• Encouragement to innovate, take ownership, and turn ideas into action
• Employee Assistance Program
• Access to EF Hello language learning

About EF

EF is a global education organization focused on helping people understand one another across cultures. Founded in Sweden in 1965, it delivers language learning, cultural exchange, academic study, and educational travel experiences in cities around the world. The company employs more than 50,000 people across 600+ schools and offices in 50 countries and has received recognition including Forbes World’s Best Employers 2024 and 2025, Forbes Top Companies for Women 2024, Fast Company’s 2025 Next Big Things in Tech, and a 2024 App Store Award for Cultural Impact.

Team context

The EF Language Abroad team has been helping millions of students explore new places, experience different cultures, and build language skills since 1965. Its programs combine classroom learning, interactive practice, and real-world use to help students achieve their goals.

Safeguarding and inclusion

EF is committed to safeguarding children, young people, and vulnerable adults, and all staff are expected to share that responsibility. Reference checks, criminal background checks where applicable, and other suitability checks will be carried out before appointment. EF is also an equal opportunity employer and promotes inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and other dimensions of diversity.