Front Desk Agent

About the Role

FIVE Hotels and Resorts is looking for a Front Desk Agent to join its Front Office team in Dubai. This is a guest-facing role in a fast-paced luxury hospitality environment where the focus is on creating memorable stays, supporting smooth front office operations, and delivering service aligned with the brand’s high standards.

The role suits someone who is energetic, proactive, detail-oriented, and comfortable handling guest interactions, operational tasks, and shift-based hotel reception duties.

Compensation

This position offers a fixed monthly salary of AED 1,800.

What the Role Calls For

The ideal candidate should bring 1-2 years of experience in a similar position, strong communication abilities, and a guest-first mindset. The role also calls for confidence, initiative, leadership potential, and the ability to stay organized while working in a lively hospitality setting.

Key Duties

• Report to work on time and maintain the required grooming and presentation standards.
• Welcome guests warmly, anticipate their needs, and provide a high level of personalized service.
• Deliver consistently strong front office service and help maintain excellent guest satisfaction.
• Keep up-to-date knowledge of room categories, hotel facilities, dining outlets, shop timings, event spaces, and daily activities.
• Stay informed about the hotel leadership team, including their roles and availability.
• Follow safety, fire, bomb threat, health, and other legal compliance procedures.
• Attend training sessions to maintain and improve professional skills.
• Keep the front desk area neat and organized, with paperwork handled promptly.
• Develop familiarity with Dubai’s history, shopping areas, and local attractions to assist guests better.
• Address guests by name whenever appropriate to create a more personal experience.
• Protect confidential company information and handle it responsibly.
• Record and resolve guest complaints quickly, escalating when needed.
• Check guests in accurately and efficiently while following hotel procedures.
• Handle passport copies and filing in line with legal, company, and country requirements.
• Track occupancy, average room rate, month-to-date performance, and budget-related targets.
• Stay aware of policies and procedures related to concierge, business center, guest relations, and loyalty club services.
• Share shift information through the front office logbook and communicate clearly with colleagues.
• Support revenue growth through upselling, handling walk-ins, and promoting extra services.
• Apply the hotel’s credit policy correctly and consistently.
• Update the OPERA system immediately when changes occur.
• Coordinate with reservations so reception has accurate information about arrivals.
• Complete assigned work efficiently and thoroughly.
• Carry out additional tasks assigned by the Front Office Supervisor, Duty Manager, or Front Office Manager.

Candidate Profile

FIVE is seeking someone who is approachable, outgoing, and able to connect easily with guests and colleagues. A strong sense of ownership, a positive attitude, and the ability to think creatively in a demanding environment are important. The company values people who work well in teams, take initiative, and help create an energetic and memorable guest experience.

Sustainability and Workplace Culture

FIVE positions itself as a leader in sustainable luxury hospitality, with renewable electricity achievements, LEED Platinum-certified operations, and other recognized sustainability milestones across its portfolio. The organization also emphasizes a vibrant workplace culture built around diversity, inclusion, and high performance.

Equal Opportunity Statement

The employer is committed to building a diverse and inclusive workforce. Hiring decisions are made without discrimination based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or other legally protected characteristics.

About the Company

FIVE Hotels and Resorts describes itself as a bold and distinctive hospitality brand offering luxury experiences across its destinations and dining and nightlife concepts. Its portfolio includes properties in Dubai and Zurich, and the company emphasizes innovative, high-energy guest experiences.