Executive Assistant, Brand

About the team

The global Brand function helps strengthen Rosewood Hotel Group’s identity and market presence across all regions by driving brand-building work in close collaboration with Communications, Marketing, Operations, and regional Brand groups.

The role

As Executive Assistant, Brand, you will act as a strategic partner to the Chief Brand Officer (CBO), supporting a high level of organization, efficient execution, and strong collaboration across the Brand division. The role combines senior-level executive assistance with practical project coordination, helping the team thrive in an agile, hybrid environment while maintaining a relationship-focused culture.

You will be responsible for keeping administrative systems running smoothly, supporting communication across teams, and helping brand initiatives move forward with clarity, structure, and follow-through.

Executive support

• Deliver dedicated 1:1 executive and administrative support to the Chief Brand Officer, including detailed calendar coordination, arranging meetings, and preparing agendas, briefing notes, reports, and presentation content.
• Stay ahead of priorities by planning meetings, information flow, and follow-up actions in a way that maximizes the CBO’s effectiveness.
• Keep digital filing systems, knowledge banks, and work processes orderly, current, and easy to navigate, and help ensure departmental processes are refreshed and shared across the team.
• Handle travel arrangements, itineraries, and logistics for Brand leadership in a way that reflects company standards and creates a smooth experience.
• Manage and maintain key Brand contact and stakeholder records, while supporting relationship-building activities such as seasonal gifting, partner engagement, and internal recognition moments.

Project management

• Take ownership of assigned Brand projects and the department’s master project plan, including planning support, milestone and sprint tracking, risk spotting, and issue resolution across teams and regions.
• Use project and collaboration platforms to organize workstreams, monitor progress, and build clear dashboards for the CBO and other stakeholders.
• Bring together updates on timelines, budgets, deliverables, and interdependencies across multiple projects to help deadlines stay on track.
• Represent the CBO in selected project meetings, capturing decisions and actions and ensuring follow-through by the right owners.
• Improve team ways of working by introducing light agile routines such as stand-ups, retrospectives, and concise documentation that increase speed, focus, and learning.

Planning and budget operations

• Support and monitor Corporate and Hotel Brand budgets and payments with the Vice President Brand Marketing and Communications, Brand Directors, and Finance, ensuring accurate forecasting, tracking, and reporting in close coordination with Brand project managers.
• Process invoices and expense claims for the CBO with discipline and timely reconciliation.
• Compile monthly and quarterly performance and budget reports with Brand leads, requesting updates from each department to surface trends, risks, and opportunities.
• Prepare regular summaries for the CBO covering planning calendars, roadmaps, and master timelines for global initiatives, giving leaders a dependable view of upcoming priorities and supporting internal communications.
• Identify opportunities to improve administrative systems, workflows, and templates to make Brand operations clearer, more scalable, and more consistent.

Communications

• Draft, edit, and coordinate communications, presentations, and briefing materials for internal and external audiences, ensuring the content is clear, aligned to tone, and presented in a brand-consistent way on behalf of the CBO.
• Review materials before they are shared and provide recommendations and summaries to help prepare the CBO for meetings.
• Work with teams and partners including agencies, hotel teams, and other cross-functional stakeholders to keep information flowing accurately and on time.
• Protect brand integrity across documents, decks, and touchpoints by maintaining consistency and attention to detail.
• Create internal monthly Brand and property-specific newsletters to distribute relevant updates in a coordinated and consistent way.
• Support overall clarity and consistency across departmental communications and outputs.

Team connection

• Help deliver CBO-led engagement sessions, brand forums, and internal communications that strengthen an inclusive and high-performing team environment.
• Connect colleagues across offices and time zones so the wider team stays informed, recognized, and united in a hybrid working setup.
• Act as a Culture and Brand Ambassador by demonstrating the company’s values, relationship-hospitality approach, and commitment to shared success.

Skills and experience

• At least 5 years of experience in executive support, project coordination, or brand operations, ideally gained in luxury, hospitality, or creative environments.
• Comfort working in agile, fast-moving settings where priorities shift and continuous improvement is expected.
• Strong written and verbal communication skills, with the ability to create briefs, emails, reports, and presentation materials for senior leadership.
• Proven ability to develop trusted relationships with senior stakeholders and cross-functional colleagues, influencing without direct authority.
• Strong organization and time management capabilities, with the ability to juggle several priorities at once in a calm and dependable manner.
• Experience building or refining systems, processes, and working methods that improve efficiency, transparency, and accountability.
• Solid financial awareness, including experience with budgets, forecasts, and reporting.
• Advanced computer skills, especially in Excel and PowerPoint, plus strong capability with Microsoft Teams, SharePoint, project management platforms, and AI productivity tools.
• A proactive, empathetic, discreet, and solutions-focused approach, with the ability to act as a dependable right hand.
• Confidence and self-direction, with a strong sense of ownership and follow-through.
• Genuine interest in creativity, storytelling, brand-building, and luxury hospitality culture.

Competencies

• Connection: Builds durable, trust-based relationships and works respectfully across varied teams and backgrounds in support of shared goals.
• Guest centricity: Maintains high standards, anticipates needs, and delivers thoughtful, personalized service.
• Integrity: Works with discretion, professionalism, and accountability while protecting confidentiality.
• Drive: Brings energy, resilience, and ownership, and is willing to go the extra mile.
• Adaptability: Embraces change, new tools, and better ways of working while contributing to innovation.
• Influencing: Communicates clearly, adapts style to the audience, and presents ideas credibly.