Customer Relations Team

Role overview

This position supports airfreight export shipments by coordinating end-to-end arrangements for customers, including local accounts, overseas agents, and co-loaders. The role combines customer service with practical shipment solutioning, with an emphasis on delivering dependable logistics support and maintaining customer satisfaction throughout the process.

Core responsibilities

• Coordinate export airfreight shipments smoothly from booking through to final completion, keeping a close watch on each step.
• Communicate promptly with shippers, overseas agents, co-loaders, commercial teams, export operations staff, airlines, transporters, warehouses, VCC/permit teams, insurance providers, and fumigation contacts by phone, text, and email.
• Organize cargo pickups from shipper locations with transport partners.
• Check and confirm cargo space availability with airlines.
• Reserve and secure airline space for export consignments.
• Review whether net rates and selling rates are commercially workable.
• Coordinate permits, insurance, and fumigation requirements on behalf of shippers.
• Track shipment progress and follow up on DN and POD updates from agents.
• Create jobs and shipment records in CargoWise.
• Assist with cross-trade transactions when needed.

Candidate profile

• A diploma qualification or higher is required.
• Prior experience handling air export customer service work is expected.
• Strong verbal and written communication ability is important.
• Good problem-solving capability is needed for day-to-day shipment issues.

Additional information

This is a customer relations role focused on export airfreight coordination, stakeholder management, and operational follow-through. The position requires regular interaction across internal teams and external partners to ensure shipments are arranged accurately and completed on time.