Customer Experience Representative

About Zephyra CO

Zephyra CO is focused on putting customers first and creating smooth, dependable service experiences. The company emphasizes that each customer interaction should be handled with care, promptness, and clear communication to build lasting trust.

Role overview

As a Customer Experience Representative, you will be the primary contact for customers. Your day-to-day work will involve answering questions, handling concerns, and making sure every interaction across email, chat, and phone feels helpful, professional, and positive.

This opportunity is well-suited to someone who is considerate, organized, and genuinely motivated by assisting others.

Key responsibilities

• Handle customer messages and calls through email, chat, and phone with speed and professionalism.
• Address complaints, service issues, and customer requests carefully and accurately.
• Log all customer conversations and case details in CRM software.
• Pass along complicated matters to senior support or management when needed.
• Explain products or services in a clear, confident, and customer-friendly way.
• Gather customer input and share it to help improve service quality and the overall customer journey.
• Coordinate with internal teams to help resolve issues efficiently.

Required qualifications

• A high school diploma or an equivalent qualification is required; an associate or bachelor’s degree is preferred.
• At least 6 months of experience in customer service, support, or another client-facing position is needed.
• Strong verbal and written communication ability is essential.
• You should be comfortable juggling multiple tasks in a busy, fast-moving setting.
• Basic computer literacy and hands-on familiarity with CRM tools are important.
• Good listening skills and a strong ability to solve problems are expected.

Preferred experience

• Background in customer experience or customer success work is an advantage.
• Experience using platforms such as Zendesk, Freshdesk, or similar support systems is helpful.
• Being bilingual is a plus, though it is not mandatory.
• Prior remote work or experience in digital support environments is beneficial.

What the company offers

• A competitive salary that depends on experience.
• Flexible remote working arrangements.
• Training to help you succeed in the role.
• Opportunities to grow into customer experience or operations roles.
• A supportive team environment that values learning and development.