Account Manager

Role overview

This position sits within Amazon’s Existing Seller Management team in Australia. The focus is on strengthening relationships with current third-party sellers and helping them expand their business on the marketplace. The role is part of a fast-growing e-commerce environment where the work is varied, high impact, and closely tied to customer experience.

You will work with a broad mix of established selling partners, from major Australian brands and retailers to smaller independent businesses. The job calls for someone who is self-directed, comfortable in a fast-changing environment, and able to contribute original ideas and practical solutions.

The team is based in a CBD office with convenient public transport access.

What you will do

• Manage relationships with existing selling partners and help them grow across multiple product categories.
• Support sellers in improving their fulfillment approach and making effective use of Amazon marketplace services.
• Work alongside product teams to encourage adoption of services such as Fulfillment by Amazon, Amazon Easy Ship, and Multi-Channel Fulfillment.
• Track account performance and work toward or beyond seller management targets.
• Advise sellers on ways to increase traffic and sales, including store page improvements, product detail page enhancements, advertising, promotions, deals, coupons, brand building, and inventory management.
• Study internal and industry information to understand competitors, customer behavior, and emerging market opportunities.
• Share market feedback and partner needs with internal teams such as Product Management, Technical, and Category Management.
• Help improve customer satisfaction while working closely with marketing, merchandising, business development, customer service, and other stakeholders.

Experience and qualifications

The ideal candidate has worked in account management or sales and has a strong record of building business relationships across functions such as procurement, production, maintenance, supply chain, and IT. Prior success in meeting or surpassing sales goals is important. You should be comfortable prospecting, qualifying leads, and making cold calls, and be able to work independently while handling business objectives in a dynamic setting.

Required baseline experience includes at least 3 years of professional or military experience. Familiarity with Microsoft Office is needed. Experience using Salesforce or a similar CRM, managing pipelines, working with clients, and consistently exceeding sales targets is preferred.

Benefits and workplace notes

Employees receive a competitive pay package, with participation in the company stock plan where applicable. Additional benefits mentioned include subsidized private health insurance and paid parental leave options.

Amazon also states that it is an equal opportunity employer and will provide accommodation or adjustment during the hiring process for candidates with disabilities. The company further notes its commitment to inclusion and respect for Aboriginal and Torres Strait Islander peoples and Traditional Custodians across Australia.

Company information

Employer entity: Amazon Commercial Services Pty Ltd

Job ID: A10440604