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Role overview

We are seeking a junior-level Technical Support Engineer who is comfortable working with customers and confident handling technical issues across software, hardware, and system environments. This position suits recent graduates and early-career candidates who enjoy solving problems, learning new technologies, and providing reliable user support.

What you will do

Handle initial and follow-up support for issues related to software, hardware, and systems.
Answer support queries through phone, email, chat, and ticketing tools.
Investigate technical problems, identify root causes, and resolve them in a timely and professional manner.
Route more complex cases to engineering teams or specialist support groups when needed.
Support software setup, configuration changes, upgrades, and routine maintenance tasks.
Keep an eye on system health and flag possible issues before they become major problems.
Record incidents, troubleshooting actions, and final resolutions clearly and accurately.
Help maintain knowledge articles and internal support documentation.
Work closely with development, product, and operations teams to improve product performance and user experience.
Make sure tickets are progressed within the required service-level timelines.

What we are looking for

A Bachelor’s degree or diploma in Computer Science, Information Technology, Software Engineering, or a related discipline.
Working knowledge of operating systems, computer hardware, and basic networking principles.
Exposure to Windows, Linux, cloud services, or enterprise software is beneficial.
Some familiarity with databases, SQL, APIs, or web technologies will be an added advantage.
Strong problem-solving ability, with a structured and analytical approach to troubleshooting.
Clear communication skills and a strong customer-service mindset.
Confidence in explaining technical matters to users without technical backgrounds.
Good attention to detail and solid organization skills.
Ability to work both independently and as part of a team.
Prior internship, customer support, or technical support exposure is helpful but not mandatory.
Fresh graduates are welcome to apply.

What you can expect

A collaborative workplace centered on technology and innovation.
Guided onboarding, training, and mentorship.
Hands-on exposure to modern systems, software, and tools.
Clear opportunities to grow within technical support and engineering functions.
Experience with enterprise applications, cloud environments, and IT operations.
A competitive compensation and benefits package.
Ongoing learning and professional development support.

Additional information

This is a full-time, entry-level/junior position based in Australia and requires onsite presence. The role is focused on delivering dependable technical assistance and maintaining high service standards for users.

Technical Support Engineer