- خبرة
- 1–2 yrs
- مرتب
- USD 75,000 – USD 75,000 / year
- الوظائف الشاغرة
- 1
- تم النشر
- لا مزيد من التفريغ
- Work mode
- العمل من المنزل
- تعليم
- Bachelor’s degree
- Eligibility
- Applicants with 1 to 2 years of help desk, service desk, or IT support experience are preferred, though candidates with less or more experience may still be considered. A bachelor’s degree is preferred. Prior exposure to the legal industry is helpful but not required.
- Resume
- Required to apply
المسمى الوظيفي
Overview
Our client, a professional services organization, is hiring a Support Analyst to join its team on a fully remote basis. The role offers a salary of up to $75,000 depending on experience.
Key Responsibilities
- Act as the first point of contact for phone and remote assistance across hardware, software, and network-related issues.
- Investigate incidents quickly, collect the necessary details, and either resolve the issue or pass the ticket to Tier II support when appropriate.
- Own tickets throughout their entire journey in the ITSM system, with attention to fast response times and clear communication with users.
- Help with onboarding tasks, device imaging, workstation preparation, office relocation support, and user account administration.
- Provide support for laptops, desktops, printers, mobile devices, audiovisual equipment, and remote connectivity challenges.
- Assist end users with Microsoft 365 tools, Windows-based environments, and basic troubleshooting for AI and automation tools.
- Take part in floor support, training delivery, documentation work, and ongoing process improvements.
- Work alongside supervisors and senior engineers in a fast-moving legal support setting where customer care is a priority.
Requirements
- 1 to 2 years of experience in help desk, service desk, or IT support roles is preferred, though candidates with less or more experience may also be considered.
- Practical knowledge of Windows, Microsoft 365, and end-user support environments is essential.
- Strong verbal and written communication skills with a service-first approach and the ability to work with people at all levels.
- Good troubleshooting, analytical thinking, and multitasking skills in a busy support environment.
- A self-driven attitude and eagerness to build technical knowledge are important.
- Exposure to Active Directory, Citrix, Exchange, or ServiceNow would be an advantage.
- Prior experience in the legal sector is helpful but not mandatory.
- A bachelor’s degree is preferred.
Perks and Benefits
- Salary of up to $75,000, plus eligibility for overtime and performance-based bonuses during the year.
- A fully remote setup with occasional in-office training and collaboration near the Los Angeles office.
- Structured onboarding and practical, hands-on training during the first month onsite.
- Strong internal growth opportunities, with an emphasis on promotions from within and long-term career progression.
- Supportive leaders who focus on mentorship, feedback, and professional development.
- Exposure to current technologies, including AI tools and automation platforms, in a professional services environment.
- Collaborative team culture with supervisors dedicated to building future Tier II and infrastructure talent.
Additional Information
The role sits within a fast-paced legal support environment and requires a customer-focused approach. The company values learning, development, and internal career mobility.