Strategic Program Manager

Role overview

This is a remote opportunity in the United States for a Strategic Program Manager supporting a partner company that handles its own hiring process. The role operates at the point where client delivery, technical implementation, and cross-functional program leadership meet, within a fast-moving fintech setting.

In this position, you will guide major initiatives that connect customers, partners, and internal teams so financial products are launched and adopted smoothly. You will combine program leadership with strategic input, manage onboarding and integrations for enterprise clients, and help build repeatable processes that improve delivery speed, consistency, and scale. The work is highly visible and has a direct effect on customer outcomes, revenue, and platform expansion.

Responsibilities

• Own end-to-end delivery of strategic customer and partner programs, ensuring onboarding, integration, and launch work stays aligned across all stakeholders.
• Act as the main client contact for strategic design partners throughout onboarding, implementation, integration, and product rollout activities.
• Run complex, cross-functional initiatives with Sales, Product, Engineering, Customer Success, and Risk teams to keep execution on track and on time.
• Coordinate partner integration work, including API setup, webhook implementation, and system configuration across technical environments.
• Bridge Product and Customer Success so that documentation, enablement, and launch readiness are in place for new features.
• Review and approve Statements of Work in partnership with solution engineering and sales teams.
• Build and improve standardized processes for onboarding, implementation, and operations to increase speed, reliability, and efficiency.
• Keep project plans, records, and stakeholder communications current so progress and decisions remain transparent.
• Present status, risks, and results to executive stakeholders and help guide decisions in customer and internal meetings.
• Work through scope, timeline, and requirement tradeoffs while balancing customer needs, technical constraints, and business goals.
• Support revenue growth by helping new customers activate successfully and adopt new product capabilities.

Requirements

• 5 to 10 years of experience in enterprise program management, technical project delivery, or customer-facing implementation work.
• Proven success managing complex programs that involve technical integrations and coordination across many stakeholders.
• Strong working knowledge of APIs, webhooks, system integrations, and current deployment approaches.
• Ability to create and scale repeatable workflows that improve launch speed and operational efficiency.
• Experience in fintech, SaaS, financial services, HR tech, or other technically complex environments is preferred.
• Excellent communication and stakeholder management skills, with the ability to work with both technical and non-technical audiences.
• Strong attention to detail, with solid documentation, planning, and organization habits.
• Comfort working through ambiguity, identifying risks early, and solving operational and technical problems proactively.
• Experience partnering with product, engineering, sales, and customer success teams in a matrixed organization.
• Working knowledge of project management and collaboration tools such as Jira, Asana, or similar systems.

Perks and benefits

• Base pay in the range of $145,000 to $165,000, depending on experience.
• Stock option equity opportunity.
• Medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Flexible paid time off, plus paid holidays and sick leave.
• 12 weeks of paid parental leave for all parents.
• Monthly home office allowance for remote work support.
• Financial wellness resources and employee assistance programs.
• Remote-first setup within the United States.
• Collaborative, fast-growing fintech culture centered on innovation and impact.

Additional information

This posting is made on behalf of a partner employer. Applications and next steps are handled directly by that company. The application review process uses an AI-supported matching system to evaluate applicants against the role’s core requirements, create a shortlist, and pass it to the hiring team. Final hiring decisions, interviews, and assessments are managed by the employer’s internal team.

Data privacy notice

By applying, you agree that your personal information may be processed to assess your candidacy and shared with the hiring employer under applicable data protection laws, including GDPR where relevant. You may request access, correction, deletion, or objection rights at any time.

AI-assisted hiring notice

Artificial intelligence tools may be used to support parts of the recruitment workflow, such as screening applications, reviewing resumes, or checking for inconsistencies in submitted materials. These tools assist the recruiting team but do not replace human judgment, and final hiring decisions are made by people.