Senior Teller (Qatarization)

About the Bank

QNB Group was founded in 1964 and is recognized as Qatar’s first commercial bank owned by Qataris. Over time, it has expanded into the largest banking group across the Middle East and Africa.

Through subsidiaries and associate entities, the Group operates in more than 31 countries across three continents. It serves up to 20 million customers, employs over 28,000 people, and has a network of 1,000 locations supported by 4,300 ATMs.

The bank has earned strong credit ratings from major agencies such as Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+). It has also received multiple accolades from respected international financial publications.

Supported by consistent financial strength and growing international reach, QNB is ranked as the most valuable banking brand in the Middle East and Africa by Brand Finance Magazine. The Group also runs active community support initiatives and sponsors social, educational, and sporting events.

Role Purpose

This position is responsible for delivering prompt, courteous, and high-quality service to branch customers. The role includes responding to enquiries, sharing product and service information, guiding customers through banking processes, and promoting the Group’s offerings to deepen customer relationships.

Key Responsibilities

The Senior Teller will support branch operations and customer service by handling a wide range of service, sales, and operational tasks.

• Promote the Group’s products and services proactively to increase sales, support profitability, and help achieve branch targets.
• Track performance against KPIs used for branch service monitoring and quality assessment.
• Apply customer service best practices and contribute to a high standard of service delivery.
• Encourage cost efficiency, reduce waste, and support better productivity across branch activities.
• Operate within the authority delegated to the role.
• Strengthen the bank’s image through responsive, customer-focused service that aims to exceed expectations.
• Resolve customer queries at branch level within the required turnaround time to improve satisfaction.
• Cross-sell relevant products and use the existing customer base to improve retention and profitability.
• Support customers with enquiries about banking products and help identify suitable solutions.
• Work in line with SLAs agreed with internal teams to improve turnaround time.
• Maintain effective working relationships with other departments to help achieve business goals.
• Provide accurate and timely information to auditors, compliance teams, financial control, and risk functions when needed.
• Serve as the initial point of contact for customers, especially new customers, and explain the bank’s products and services.
• Carry out customer-service tasks such as account opening postings, customer data updates, and issuing balance or no-liability certificates.
• Support customers with forms and applications for services such as accounts, ATM cards, credit cards, cheque books, and standing instructions.
• Coordinate with tellers and branch operations staff as required to ensure smooth and friendly service.
• Receive loan applications, prepare related loan agreements, handle Foreign Bills for Collection requests, check dormant accounts, and verify customer signatures.
• Take on teller or branch operations duties during busy periods or when needed.
• Escalate unresolved transaction-related issues to the Manager, Customer Services.
• Monitor service standards in the branch and suggest practical improvements to service delivery.
• Ensure adherence to internal service quality requirements and audit expectations.
• Keep personal knowledge of branch customer service practices up to date and pursue ongoing professional development.

Education and Experience

Candidates should have either a college diploma or a university bachelor’s degree, preferably in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology, or a closely related field.

No prior work experience is required.

Application Documents

Applicants will need to provide the following documents: resume/CV, passport, QID, education certificate, and birth certificate.

Additional Information

This is a Qatarization role based in Doha, Qatar. The position is full-time and on-site.