Project Manager, Supply Chain Continuous Improvement

About the opportunity

Starbucks is seeking a Project Manager focused on Continuous Improvement for its supply chain and operations functions. This role is designed for someone who can turn complex operational problems into practical, high-value solutions that improve efficiency, service quality, and cost performance across contact center and distribution environments.

The position sits in a fast-moving setting with significant cross-functional coordination, where you will help strengthen how the contact center and distribution network operate while building sustainable process improvements.

What you will do

• Own the end-to-end delivery of continuous improvement initiatives for Logistics Solutions and Distribution teams.
• Coordinate a portfolio of improvement efforts across logistics and distribution operations.
• Set up and maintain project governance, status reporting, and regular stakeholder communication.
• Use Agile, Waterfall, or blended delivery methods depending on the project needs.
• Spot, rank, and implement improvement opportunities tied to process, cost, service, and productivity.
• Use Lean, Six Sigma, and Kaizen practices to generate measurable business results.
• Run workshops such as value stream mapping, root cause analysis, and solution design sessions.
• Build in sustainability through standard work and ongoing performance monitoring.
• Improve contact center efficiency, service levels, and agent experience.
• Simplify case resolution flows, lower rework, and strengthen customer journey touchpoints.
• Support distribution network improvements related to cost, accuracy, and service results.
• Partner with supply chain, transportation, and coffeehouse operations teams.
• Lead adoption of new tools, processes, and working methods.
• Support communication, training, and handoff into steady-state operations.
• Align teams so changes stick over time.

What we are looking for

• At least 5 years of experience in project management, continuous improvement, or operations transformation.
• Background in delivering measurable outcomes in contact center, supply chain, or distribution settings.
• Strong working knowledge of continuous improvement methods such as Lean, Six Sigma, and Kaizen.
• Comfort with project management approaches including Agile, Waterfall, and hybrid models.
• Preferred certifications such as PMP, CSM, PMI-ACP, Lean Six Sigma Green Belt, or Lean Six Sigma Black Belt.

Benefits and perks

Eligible partners may receive medical, dental, and vision coverage, along with basic and supplemental life insurance and other voluntary insurance options. Additional benefits can include short-term and long-term disability, paid parental leave, family expansion reimbursement, vacation from date of hire, sick time accrued at 1 hour for every 25 hours worked, eight paid holidays, and two personal days per year.

Other offerings may include a 401(k) with employer match, discounted company stock participation, Bean Stock equity, emergency savings support, and financial well-being tools. Starbucks also provides 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program, student loan support resources, other educational opportunities, backup care, and DACA reimbursement.

Vacation accrual details vary by state and job level. In CA, CO, IL, LA, ME, MA, NE, ND, or RI, roles below director accrue up to 120 hours annually, or 190 hours in California; director-level and above roles accrue up to 200 hours annually, or 316 hours in California. In other states, roles below director receive 120 hours annually and director-level and above roles receive 200 hours annually.

Additional information

Starbucks expects this role to be performed onsite four days per week.

Compensation will be determined by factors such as job-related knowledge and skills, experience, location, and internal equity. The company notes that hires are not typically brought in at the top of the pay range.

Starbucks is an equal opportunity employer and considers qualified applicants without discrimination based on protected characteristics. Applicants with criminal histories will be considered in line with applicable federal, state, and local laws.

Reasonable accommodations are available for applicants with disabilities. Assistance can be requested through the company’s applicant accommodation contact number.

Employment note

This is a full-time position based in Seattle, WA.