Office Manager

About the Role

This position is part of Airbnb’s workplace and employee experience team in Gurugram. The Office Manager is responsible for making sure the office runs smoothly each day, feels welcoming, and supports productive work, collaboration, and community building.

The role works closely with the Country Manager and multiple internal teams such as Workplace Operations, Security, IT, Gathering, Employee Experience, Mission Control, vendors, and the Office of the CEO. It combines day-to-day office coordination, hospitality, administration, and local support to keep the workplace functional and employee-friendly.

This role reports to the Country Manager and also has dotted-line accountability to the Regional Workplace Operations and Gathering teams. Team meetings will be part of the role.

What You Will Do

You will help create a consistently organized, ready-to-use, and welcoming office environment. The role includes supporting local leaders, employees, guests, and visitors while ensuring the workplace reflects Airbnb’s culture through strong service and execution.

Office Experience and Operations

• Keep the office prepared, orderly, and operationally ready each day.
• Act as a visible and approachable point of contact for employees, guests, and visitors.
• Support everyday workplace experience services and programs.
• Watch for office issues and handle them early or escalate them to regional and global contacts when needed.
• Maintain hospitality standards across offices, meeting rooms, and shared spaces.
• Coordinate workplace operations, hospitality services, food programs, and amenities.
• Work with vendors and service providers to maintain service quality and resolve issues promptly.
• Track workplace conditions, employee feedback, office requests, and follow-up actions.
• Spot improvement opportunities and share suggestions with regional leadership and the global operations team.
• Keep office records, communication materials, and operational processes current.
• Help implement office standards and operating playbooks.
• Support office utilization reporting.

Leadership and Administrative Support

• Act as a dependable administrative partner to the Country Manager.
• Support calendar scheduling, meeting booking, and room coordination for the Country Manager.
• Work with executive administrative partners to organize logistics for leadership visits, executive meetings, and business gatherings.
• Be a local resource for employees and leaders who need help with office services and workplace resources.
• Note: this role does not handle travel bookings or expense administration; support is limited to the Country Manager’s diary and calendar.

Gatherings and Employee Connection

• Organize logistics for local gatherings, leadership visits, and employee engagement activities.
• Support regional gatherings and engagement moments as needed.
• Partner with Workplace Operations and the Regional Gathering Manager to deliver events and connection activities successfully.
• Prepare meeting rooms, hospitality touches, vendors, and attendee experience details for each event.
• Help deliver community-building experiences using global guidance and local adjustments where needed.

Relationship Building

• Build strong working relationships with employees, leaders, executive assistants, vendors, and cross-functional partners.
• Promote a culture of responsiveness, hospitality, and service.
• Collect employee feedback and share insights that can improve the office experience.
• Help ensure employees feel informed, supported, and connected.

Candidate Profile

The ideal candidate brings more than 5 years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or a similar area. The role calls for excellent organization, coordination, communication, attention to detail, and the ability to manage several priorities in a fast-moving environment.

A strong hospitality mindset, good judgment, problem-solving ability, and experience working with vendors and cross-functional stakeholders are important. Full professional fluency in English and Hindi is required.

Location and Work Setup

This position must be based in the Gurugram office and requires working onsite 5 days a week.

Compensation and Benefits

The annual base pay range for this role in India is ₹1,610,000 to ₹2,300,000. The final offer may depend on factors such as training, transferable skills, work history, business needs, and market conditions. The compensation package may also include bonus or incentive opportunities, equity programs, benefits, and Employee Travel Credits.

Additional Notes

Job titles may cover more than one career level. Pay details are annualized, include allowances, and may change in the future.