Move Management Consultant

Role overview

Sirva is hiring a Move Management Consultant to coordinate household relocation services for a major client. The position is based at the Canberra branch in Hume and is centered on delivering responsive, detail-oriented support across international and domestic moves.

After an initial training period completed in the office, the role includes the possibility of working from home. Sirva also offers additional flexibility measures designed to support work-life balance.

What the role involves

This position plays a key part in ensuring relocation services are delivered smoothly from start to finish. You will manage customer service and coordination across multiple move-related activities, with a strong emphasis on accuracy, communication, and problem-solving. Each day can bring different priorities and client needs.

Key duties

• Organise packing, transport, shipping, and storage for personal belongings, vehicles, and animals when required, while acting as the point of contact between the relocatee, client, removal provider, and any other vendors.
• Arrange travel, transport, and accommodation bookings needed for the relocation.
• Handle onboarding and activation paperwork from clients and create and keep organised files for each relocatee.
• Keep relocatees updated on the progress of every part of their move.
• Chase missing quotations or information from moving-service branches and external suppliers.
• Respond quickly and appropriately to customer requirements.
• Contact relocatees on time throughout the relocation timeline in line with KPI expectations.

What you need to bring

To succeed in this role, you should already have experience providing a high standard of service to clients. You will need strong relationship-building ability, along with clear written and spoken communication and a professional, diplomatic approach.

You should be able to think clearly, structure your ideas logically, and work well both independently and as part of a team. Initiative, drive, and a self-starting mindset are also important.

Experience in a customer-facing or administrative role that supports end-to-end services for government clients is highly valued. Background in international relocation or moving services would be an advantage.

Eligibility and clearance

Applicants must be Australian citizens and hold a current NV1 security clearance.

About Sirva

Sirva is a global relocation and moving services company that supports mobility programs for organisations of all sizes. With a broad international network of owned, franchised, and agent locations across many countries, the company combines local service with global scale and technology-driven support. Its services cover relocation, household goods, commercial moving, and storage through brands including Sirva, Team Relocations, Allied, and northAmerican.

The organisation describes its culture as collaborative, respectful, and innovation-focused, with an emphasis on strong performance and teamwork. Sirva is an equal opportunity employer and considers qualified applicants without discrimination based on protected characteristics. Reasonable accommodation for disability-related needs during the hiring process can be requested through Human Resources by email.

Additional information

This is a customer-focused position based in Canberra, Australian Capital Territory, Australia, at the Hume branch. The role is full-time and onsite, with work-from-home flexibility available after the initial office-based training period.

No salary figure, vacancy count, start date, application deadline, or internship duration was specified.