- خبرة
- أي
- مرتب
- —
- الوظائف الشاغرة
- 1
- تم النشر
- منذ 3 أيام
- Work mode
- في المكتب
- تعليم
- High school diploma or equivalent
- Eligibility
- Candidates with prior experience in IT support, service desk, or helpdesk roles are suitable for this position. Applicants should be comfortable working with Windows and macOS systems, common office software, and basic networking concepts. A high school diploma or equivalent is needed, while releva…
- Resume
- Required to apply
المسمى الوظيفي
About the role
Invicta Software is hiring an IT Support Specialist to help keep day-to-day technology running smoothly across the organization. In this role, you will respond to employee support needs, solve technical issues quickly, and contribute to a reliable and secure IT environment. It is a strong fit for someone who enjoys troubleshooting, working with a range of systems, and supporting others to stay productive.
Key objectives
- Provide prompt, high-quality technical assistance to users in a professional manner.
- Handle issues related to hardware, software, and networks so interruptions stay minimal.
- Work closely with the IT team to improve system reliability and the overall user experience.
- Follow internal IT rules and procedures to support security and compliance standards.
Responsibilities
- Act as the first point of contact for hardware, software, and network concerns by phone, email, or in person.
- Identify and fix problems affecting desktops, laptops, printers, and mobile devices.
- Set up, configure, and update computers and applications as required.
- Support user administration tasks such as password resets and permission changes.
- Keep clear records of issues raised, actions taken, and solutions provided.
- Partner with other IT staff to hand over and resolve more complex technical problems.
- Assist with IT asset control by monitoring equipment inventory and arranging repairs or replacements.
- Continue learning new tools and methods through ongoing training.
Requirements
- Prior experience working in IT support, service desk, or a helpdesk environment.
- Working knowledge of Windows and macOS operating systems.
- Comfort using common productivity platforms such as Microsoft Office 365 and Google Workspace.
- Basic networking knowledge, including TCP/IP, DNS, and VPN concepts.
- Strong troubleshooting ability and a practical approach to resolving technical issues.
- Good communication skills with the ability to explain technical details in simple terms.
- Ability to juggle several requests and prioritize tasks in a busy environment.
- High school diploma or equivalent; certifications such as CompTIA A+ or Microsoft Certified are advantageous.
Benefits
- Competitive pay with performance-linked bonuses.
- Medical, dental, and vision coverage.
- Opportunities for career development and continued learning.
- Inclusive and supportive workplace culture.
- Flexible working options and paid time off.
- Access to current technology and tools.