Groups Coordinator

About the Role

The Groups Coordinator role at World of Coca-Cola in Atlanta is a full-time, hourly position based entirely on site. This opening does not offer remote or hybrid work options.

World of Coca-Cola, located in Atlanta, Georgia, is one of The Coca-Cola Company’s main attractions. Opened on August 2, 1990 and later moved to Pemberton Place on May 24, 2007, it attracts more than 1 million visitors each year and is a major tourism destination in the region.

In this role, you will be the initial contact for guests and clients interested in visiting the attraction. The position centers on reservation support, customer communication, process training, and safeguarding PCI compliance for reservation and ticketing systems used by The Coca-Cola Company and World of Coca-Cola.

Key Duties

• Handle customer communication with professionalism across phone and email, supporting both external clients and internal stakeholders.
• Act as the first contact for inquiries related to groups, events, and internal requests, while representing the company in a positive way.
• Support guests as a concierge by helping with itinerary planning for visits to Atlanta.
• Communicate protocols and procedures clearly and consistently, and direct requests to the right teams when needed.
• Set accurate expectations for follow-up timing and escalate issues appropriately.
• Work as the on-site connection between the Sales and Operations teams.
• Help train coordinators and ambassador operations staff on reservations, event workflows, and welcoming groups on arrival.
• Coordinate with operations on special requests and arrival instructions.
• Manage reservation processing through phone and email with strong attention to detail.
• Confirm upcoming group arrivals and events, update booking details, and process payments.
• Support administrative activities such as conference preparation, shipping, and assembling customer gifts.
• Take on additional duties and special assignments as needed.

Required Experience and Skills

This role calls for at least 1 year of experience in reservations, customer service, or administrative work, ideally in hospitality. Candidates should be comfortable working on site at World of Coca-Cola and should bring strong organizational ability, time management, and the capacity to stay effective under pressure in a fast-moving environment.

Proficiency in Microsoft Office Suite is required, and experience with the Gateway Ticketing System is preferred. The role also requires excellent written and verbal communication, strong interpersonal skills, the ability to collaborate across teams at different levels, and a high level of patience, flexibility, dependability, active listening, and professional presence.

Applicants must be able to perform basic arithmetic operations involving whole numbers, fractions, and decimals.

Education

A high school diploma or GED is required. A college degree is preferred.

Work Authorization

The company will not provide visa sponsorship for this position, including H-1B or any other employment-based nonimmigrant visa. Applicants must already be authorized to work in the United States full time and must not need sponsorship now or in the future to remain employed legally in the country.

Pay and Benefits

The stated pay range for the United States is USD 38,032 to USD 43,465 per year. Actual pay may differ based on location, role-related knowledge, skills, and experience. A full package of medical, financial, and other benefits is available depending on the position.

A long-term incentive reference value of 0% to 20% is also noted for this role.

Additional Information

Location: Atlanta, Georgia, United States. Travel requirement: 0% to 25%. Relocation assistance is not provided. Application window closes on July 1, 2026.

The company describes its culture as inclusive, growth-oriented, and focused on continuous learning. Its core behaviors are curiosity, empowerment, inclusion, and agility. The organization is an equal opportunity employer and does not discriminate on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected category under applicable law. Personal information collected during the application or offer process is handled in line with industry standards, best practices, and applicable privacy laws.