Customer Services Advisor

About the Role

Mitre 10 has played a major role in New Zealand’s home improvement space since 1974, building a well-known success story that encourages people to enjoy the places where they live, work, and relax. This opportunity sits within the Mitre 10 Imports (MIMP) team and is a customer service position with a broader operational impact. In this role, you will act as a key link in the supply chain, helping the store network operate efficiently and smoothly.

You will be part of a collaborative and encouraging team, strengthen relationships across the business, and contribute to high-quality service delivery throughout the organisation.

Key Responsibilities

• Serve as the main contact for service support within the supply chain.
• Handle incoming phone calls and emails from internal teams in a prompt and professional manner.
• Record, monitor, and work through issues while staying within agreed service timeframes.
• Coordinate communication across the store network and ensure information flows effectively.
• Partner with different teams to help maintain strong service standards.

What You’ll Bring

• Strong verbal and written communication, along with good people skills.
• Well-developed organisation and time-management abilities.
• The confidence to perform well in a busy environment and meet deadlines.
• A practical, proactive approach to finding solutions.
• The ability to work effectively on your own as well as with others.
• Good judgement and the flexibility to adapt when priorities change.

Experience and Skills

• At least 2 years of customer service experience, preferably in a similar setting.
• Competence with computers, including Microsoft Word and intermediate-level Excel.

Why Work Here

• Team member discounts at Mitre 10.
• Flexible working arrangements.
• Birthday leave so you can take your special day off.
• Life and trauma insurance coverage.
• One paid wellness day each year.

Who Should Apply

This role suits someone who enjoys delivering great customer service, is motivated by solving problems, and wants to support the business from behind the scenes. If you like keeping things moving and contributing to smooth operations, this could be a strong fit.