Customer Service Representative

About Sharecare

Sharecare is a digital health company focused on helping people bring all of their health information and needs together in one place, regardless of where they are in their health journey. Its virtual health platform uses data and technology to support better well-being for individuals, providers, employers, health plans, government bodies, and communities by encouraging positive behavior change and making care easier to access and more affordable.

Role Summary

The Customer Service Representative supports members and providers by handling inbound calls, responding to email-based inquiries, entering and maintaining data, and delivering courteous, professional service. This role involves documenting interactions accurately, working through mostly routine requests, and occasionally navigating situations that require moving beyond standard scripts or procedures. The position uses computer-based systems for call tracking, information collection, troubleshooting, and identifying needs, along with explaining programs and suggesting relevant products or services when appropriate.

Schedule and Pay

Start date: July 13, 2026

Compensation: $15.50 per hour.

Work schedule: Customer Service Representatives generally work Monday through Friday and also take part in a rotating weekend schedule. Weekend assignments are shared on rotation and are balanced by a weekday off.

• Monday to Friday: 6:00 AM CST to 8:30 PM CST
• Saturday: 8:00 AM CST to 4:00 PM CST
• Sunday: Possible shift from 8:00 AM CST to 4:00 PM CST

Responsibilities

• Assess caller questions, concerns, and needs, then decide which matters should be handled first.
• Create practical solutions and respond quickly and appropriately to each situation.
• Support customer satisfaction and coordinate with other teams when additional help is needed.
• Analyze issues, determine the root cause, and provide resolution options based on established procedures.
• Help callers understand program benefits and related information.
• Work toward or surpass call center expectations for quality, attendance, and productivity.
• Use computer systems and tools to capture, process, and document information accurately.
• Build rapport with callers and adapt communication style as needed.
• Share correct details about Sharecare programs and services.
• Escalate issues internally and ensure appropriate follow-up on unresolved cases.

Requirements

• High school diploma is required.
• Previous experience in a customer service-related role is preferred.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks at the same time.
• Working knowledge of Microsoft Word and Outlook.
• Good keyboarding skills and comfortable navigating the internet.
• Ability to collaborate effectively in a team setting.
• Comfort working in a fast-moving environment that changes frequently.

Equal Opportunity Information

Sharecare and its subsidiaries are equal opportunity employers and use E-Verify. All qualified applicants are considered for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or any other status protected by applicable law.

Additional Information

This is a remote position based in the United States.