Customer Advisor - Mackay, QLD

Role overview

This is a branch customer advisor opportunity focused on banking support in Mackay. The role is centred on creating a smooth, personalised experience for customers while helping the community and contributing to a customer-first culture.

The organisation describes its people as strongly customer-focused, with an emphasis on innovation and long-term relationships. The workplace aims to put customer needs at the forefront and support a highly customer-centric approach across Australia and New Zealand.

Working hours

This position runs across 5 days each week. Scheduled hours are 9:00am to 4:30pm on Monday, Tuesday, Wednesday and Friday, and 9:00am to 5:15pm on Thursday.

Key duties

You will be the initial contact point for branch customers and help make their experience simple, efficient and tailored.

The role involves guiding customers toward the most appropriate banking solutions, including opening accounts, unsecured lending options and everyday banking transactions.

You will also demonstrate self-service and digital banking tools so customers can use banking services in a secure and straightforward way.

Development and benefits

New Customer Advisors receive structured development support, including tailored learning, upskilling opportunities and internal mobility pathways designed to help you succeed.

• Access to discounted banking and financial services, including competitive home loan rates, lower credit card fees and reduced insurance fees
• A broad range of discounts and offers across travel, fitness, events and technology
• Multiple leave options, such as parental leave, religious leave, special leave, sporting leave and volunteer leave

What the employer is looking for

The ideal candidate brings a strong commitment to delivering high-quality customer service and creating an excellent experience for a diverse customer base.

Attention to detail is important, along with the ability to work well in a team and keep transactions accurate and efficient.

A customer-centric mindset and appreciation for inclusion and diversity are also key.

Previous banking experience is not necessary because full training is provided.

Inclusion and accessibility

The workplace promotes equity, respect and inclusion, with a culture that values people for who they are. Employee resource groups help support an environment where different backgrounds and identities are recognised and celebrated.

The organisation also states that it is committed to supporting flexible ways of working.

Recruitment notes

Information about the recruitment process and accessibility support is available through the organisation's careers page. Adjustment requests can be discussed with the careers team using the contact details provided there. Screening and interviews may happen before the closing date, so early applications are encouraged. Unsolicited CVs from agencies will not be accepted.

Employment type

This is a full-time, on-site role.