Case Manager

Role overview

Join QBE Insurance’s Workers’ Compensation team in Tasmania as a Case Manager. In this role, you’ll manage claims from start to finish, support injured workers on their return-to-work journey, and provide clear guidance to employers to help achieve positive recovery outcomes.

Work location and arrangement

• This position can be based in Hobart or Launceston.
• It is a permanent, full-time role.
• The setup is hybrid, combining office-based work with work from home.

About the employer

QBE is an international insurance business with more than 13,000 employees across 26 countries. The organisation focuses on customer needs with a personal approach and is working toward becoming a more consistent and innovative risk partner. It describes itself as a place where people can do meaningful work in a supportive environment.

What you will do

• Act as the main contact for key stakeholders throughout the return-to-work process, including injured workers, employers, general practitioners, and other health professionals.
• Manage claims in line with required timeframes, legislation, company policies, and compliance standards.
• Meet stakeholders in person through case conferences, claims reviews, and site visits.
• Regularly review each file, then plan, build, and carry out appropriate claim strategies.
• Set clear expectations and help workers and employers understand their legal responsibilities while maintaining responsible financial claims management across your portfolio.

What you need to succeed

• Strong ability to influence others, together with excellent verbal and written communication skills.
• A customer-focused mindset with the ability to achieve the best possible outcomes for clients.
• Demonstrated resilience when handling difficult or high-pressure situations.
• Good time management skills and the ability to stay effective in a fast-moving environment.
• Enthusiasm to learn and contribute proactively in a collaborative team.

Benefits

• Hybrid working that supports a healthier balance between home and office life.
• Access to free wellbeing support, including coaching, nutrition guidance, confidential counselling, and financial and legal advice.
• 18 weeks of gender-equal flexible leave for all new parents, including paid superannuation.

Recognition and workplace culture

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for the Respect@QBE program.
• 2023 Most Inclusive Workplace at the Australian HR Institute Awards.
• Ranked in the top ten of the AAGE Top Graduate Employers 2025 for medium-sized programs as voted by graduates.

Additional requirements

Appointment is subject to successful work rights verification, police checks, and credit checks completed through the company’s online provider.

Application details

The application deadline is 05/07/2026 at 11:59 PM. Candidates are instructed to submit their application through the standard online application process.

Equal opportunity

QBE states that it is an equal opportunity employer and complies with equal employment opportunity legislation in each jurisdiction where it operates.