Call Center Representative

Overview

Calls Experts is hiring a remote Call Center Representative to support its English-language operations for the US and Canada insurance market. The company has been active in the North American contact center space for more than 15 years and welcomes both seasoned professionals and candidates who are motivated to grow into a long-term role.

Role summary

This position focuses on managing inbound and outbound phone conversations from home. The work also includes light administrative coordination such as responding to calls and arranging meetings. A reliable internet setup and familiarity with communication software are essential.

Key duties

• Make and receive calls to screen prospects and complete live call transfers.
• Review leads, handle customer questions, and support issue resolution.
• Create customer tracking spreadsheets and keep online records up to date.
• Communicate with clients in a courteous, professional, and consistent manner.

Work schedule

This is a full-time work-from-home role. The shift length is 8 to 9 hours per day, five days per week, with working hours scheduled within EST between 9:00 AM and 9:00 PM.

Device and connectivity requirements

• A laptop or desktop with at least an AMD Ryzen or Intel i5 8th generation processor, or better, and a minimum of 8 GB RAM.
• The device must run Windows 11 or a recent version of macOS.
• Fiber-optic internet service is required.

Candidate profile

The employer is looking for someone with excellent English communication, confidence in handling objections, and the ability to stay effective in a fast-moving virtual setting. A strong work ethic, eagerness to learn, and a growth-oriented mindset are also important.

Pay and incentives

The role offers a base monthly salary of USD 700, with additional performance bonuses of up to USD 500 per month.