Brokerage Admin

Role overview

This position sits within a large global logistics organization and focuses on supporting brokerage customers with timely, accurate service. The Brokerage Admin is the initial contact for brokerage-related questions, helps manage ongoing customer relationships, and works with internal teams to make sure requests are handled and closed efficiently.

Key responsibilities

• Handle and track both internal and external customer queries, then follow through until resolution.
• Explain regulatory requirements in a clear way while supporting customers through their requests.
• Present a professional image at all times and contribute to strong customer relationships.
• Work with account managers and overseas partners to understand customer needs and process requirements.
• Monitor shipments for critical customers to help ensure clearance happens on time.
• Coordinate with internal teams on shipment declaration activities.
• Compile, prepare, and produce reports and documents when needed.
• Take on other duties and assignments as directed by management.

Requirements

• Minimum education of O Level or an equivalent qualification.
• At least 1 year of experience in a relevant role.
• Knowledge of Singapore Customs regulations.
• Comfortable using MS Word, Excel, and Outlook.
• Good spoken and written English; ability in a second language is an added advantage.
• Strong customer service mindset and communication skills.
• Able to stay effective in a busy, fast-moving, and high-pressure environment.
• Positive, collaborative, and team-oriented approach.

Employment details

This is a permanent full-time onsite role based in Singapore.

Workplace standards

The employer states that the workplace is intended to be free from discrimination, harassment, and retaliation.